Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Arly DeLaCruzChino

New Brunswick,NJ

Summary

Dynamic professional with extensive experience at Walmart and Panera Bread, excelling in customer service and team leadership. Proven track record in enhancing employee satisfaction and productivity through effective coaching and training. Skilled in online order processing and conflict resolution, consistently achieving high satisfaction ratings and fostering positive customer relations.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Digital Personal Shopper

Walmart
10.2022 - Current
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Ensured accurate packaging and prompt customer delivery.

Team Manager

Panera Bread
03.2023 - 05.2025
  • Led employee relations through effective communication, coaching, training, and development.
  • Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
  • Enhanced team productivity by implementing efficient task delegation and time management strategies.
  • Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
  • Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
  • Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
  • Coached junior team members, improving their skills and confidence in their roles.
  • Reduced turnover rates by implementing comprehensive feedback and support system for team members.
  • Established clear performance metrics, enabling transparent evaluation of team progress.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Analyzed inventory data to forecast demand and minimize stockouts.

Team Lead

Panera Bread
11.2020 - 12.2022
  • Coached team members in techniques necessary to complete job tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.

Education

High School Diploma -

New Brunswick High School
New Brunswick, NJ
06.2022

Skills

  • Payment Processing
  • Providing Feedback
  • Sales Expertise
  • Product Knowledge
  • Team Goals
  • Leading
  • Cash Handeling
  • Cashier
  • Fast Learner
  • Customer service
  • Attention to detail
  • Planning and organization
  • Decision-making
  • Customer relations
  • Flexible schedule
  • Relationship building
  • Online order processing
  • Prioritizing orders

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Certification

serv Safe certification

Timeline

Team Manager

Panera Bread
03.2023 - 05.2025

Digital Personal Shopper

Walmart
10.2022 - Current

Team Lead

Panera Bread
11.2020 - 12.2022

High School Diploma -

New Brunswick High School

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Arly DeLaCruzChino