Arlyn Durazo
ONTARIO,CA
Summary
Focused on giving customers positive experiences every visit. Skilled at helping new employees serve customer needs to build loyalty and earn repeat business.
Demonstrated knowledge of customer relations, employee training, and restaurant operations. Successful at handling simultaneous tasks in high-volume environments to satisfy customers and assist team members. Familiar with a wide range of beverage options and off-menu preparations.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work History
Barista Trainer
Starbucks
eastvale, CA, CA
05.2024 - Current
- Delivered high-quality beverages to standard while maintaining speed and consistency during peak hours
- Provided guidance and support to partners on the floor to keep workflow efficient and organized
- Trained new baristas on drink preparation, customer service, and food safety procedures
- Modeled strong customer service by building connections and resolving concerns professionally
- Maintained a clean, safe, and organized environment following health and safety standards
- Operated POS system and handled cash transactions accurately
- Stayed calm and adaptable during high-volume periods and supported team problem-solving
- Collaborated with team members to ensure smooth daily operations and positive store environment
- Developed training materials to enhance employee onboarding and skills development.
Cashier/Restaurant Server
Palo Fierro
ONTARIO, CA
06.2023 - 12.2023
- Managed cash handling, register reconciliation, and POS systems (Talech, DoorDash, Uber Eats)
- Delivered excellent customer service in-person and over the phone, resolving issues effectively
- Maintained clean and organized work environment for opening and closing shifts
- Collaborated with team members to ensure smooth daily operations
- Prioritized tasks and worked efficiently in a fast-paced environment
- Supported team members and contributed to a positive, productive workplace
Education
Associate of Science - Business Administration
Norco College
Norco, CA 08.2025 - 05.2026
Eleanor Roosevelt
Eastvale CASkills
- Team support & on-floor leadership during high-volume shifts
- Barista training & coaching (beverage standards, customer service, food safety)
- Task prioritization & workflow coordination
- Customer service & conflict resolution
- Cash handling & POS accuracy
- Clear communication & strong interpersonal skills
- Ability to stay calm and adaptable under pressure
- Maintaining cleanliness, organization, and safety standards
Languages
Spanish
Native/ Bilingual
A1
Timeline
Associate of Science - Business Administration
Norco College
08.2025 - 05.2026
Barista Trainer
Starbucks
05.2024 - Current
Cashier/Restaurant Server
Palo Fierro
06.2023 - 12.2023
Eleanor Roosevelt