Arlyn Vargas
Tampa,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with more than 10yrs on customer service experience, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
15
15
years of professional experience
Work History
Claims and Referral Specialist
Liberty Dental Plan
Tampa, FL
07.2019 - Current
- Processed incoming referral requests for medical services and submitted them to the appropriate insurance companies for authorization.
- Provided clear explanations of benefits, eligibility requirements, and applicable laws when communicating with customers.
- Filed appeals on behalf of customers when necessary after denial of a claim due to insufficient evidence.
- Reviewed and verified claim information to ensure accuracy of data and compliance with established policies.
- Greeted customers in a friendly and professional manner.
- Answered incoming calls regarding membership benefits and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Risk Specialist
Capital One Auto Finance
Tampa, FL
11.2008 - 08.2010
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Processed payments through various methods such as credit cards, online banking transactions.
- Identified opportunities for improved efficiency in the collections process.
- Recovered lost revenue by persistently reaching out to customers with past due accounts.
- Contacted customers with delinquent accounts to solicit payment.
Education
High School Diploma -
Carmen Belen Veiga
Juana Diaz, P.R.05-1997
Skills
- Appointment Scheduling
- Follow-up skills
- Complaint Handling
- High-energy attitude
- Positive and professional
- Customer Service
- Problem-solving skills
Timeline
Claims and Referral Specialist
Liberty Dental Plan
07.2019 - Current
Risk Specialist
Capital One Auto Finance
11.2008 - 08.2010
High School Diploma -
Carmen Belen Veiga