ARMAD PAUL

• Serve as liaison among system end-users, operational leaders, and external customers across multiple applications. Also, user profile setup within the applications
• Monitored automatic cash posting software via remote desktop connections for accurate posting into RCMS Resolve OnBase.

Facilitated user acceptance testing to confirm software alignment with operational needs after upgrades.

• Provided technical support for application-related inquiries, ensuring timely troubleshooting and resolution.
• Tracked daily report transfers, correcting errors in payment batches for seamless cash posting from payors.
• Creation of IPLAnS and Remarks code from request from users.
• Mintor 835 files for sugggestful input and output into the system.
• Uses of Service Now to track, maintain, and update troubled tickets that are resolved. • Monitor (Production, Test, and Clearview) servers for SSI Group software to ensure that jobs are completed effectively and efficiently. • Notify region contacts when issues or delays occur and correct those issues within server task jobs or applications. • Works collaboratively with staff to ensure that financial goals and objectives based on Revenue Cycle Scorecard are achieved monthly for each hospital serviced. • Assist in all updates to SSI software versions along with testing, creation of bill jobs, upload remits, scheduling, and process updates to the application. • Assist with the implementation of SSI Billing upgrades within the Revenue Cycle Team. • Troubleshoot incidents reported by end-users to schedule system changes and identify permanent solutions. • • Analyzed existing systems and databases and recommended

• Research and create new rejection edits Streamlined and monitored quality programs.
• Alleviate overdue compliance activities.
• Provided operational support and quality assurance to initial claims front-end team.
• Utilization included demographics, coding, and provider research.
• Researched and provided resolutions in identifying electronic claims issues and reported findings to the Billing Support Team.
• Increased efficiency by automating routine tasks with software solutions.

• Reviewed AR accounts by facility on weekly basis to ensure KPIs and reimbursement goals are achieved.
• Provided feedback to management based on monthly review of Facility Report Cards.
• Proactively resolved any cash restraining issues by seeking and identifying trends in each facility's AR with any carriers.
• Interacted with offshore staff to ensure each ETM task were worked timely and accurately. Completion of escalated carrier accounts that offshore staff could not resolve.

• Analyzed and processed worker's compensation claims.
• Contacted hospitals and/or patient's places of employment for claim verification.
• File claims and send to worker's compensation insurance carrier, Followed up on status of all filed claims.

• Answered all incoming patient calls and processed correspondence.
• Processed attorney and bankruptcy court requests; made necessary changes to patient accounts. Resolved patient complaints promptly.
• Initialized payment arrangements, if requested/required.