Armand Van Pelt
Spokane,WA
Summary
Dynamic Restaurant Manager with a proven track record at Local Flavors, excelling in team management and customer engagement. Achieved significant waste reduction through effective inventory control and enhanced service efficiency by developing staff schedules. Recognized for exceptional complaint resolution and fostering a positive work culture, driving employee retention and satisfaction.
Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Local Flavors
11.2024 - Current
- Oversaw daily restaurant operations, ensuring high-quality service and customer satisfaction.
- Trained and supervised staff on operational procedures and customer interaction protocols.
- Managed inventory control, reducing waste through effective stock management techniques.
- Developed schedules for staff to optimize service efficiency during peak hours.
- Created menu and seasonal promotions to enhance customer engagement.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
Assistant Store Manager
Pawn 1
07.2013 - 10.2024
- Supervised daily operations, ensuring adherence to store policies and procedures.
- Trained and mentored new staff members, enhancing team performance and customer service.
- Managed inventory control processes, optimizing stock levels and minimizing discrepancies.
- Analyzed sales data to identify trends, informing strategic product placement and promotions.
- Collaborated with management on financial reporting, contributing to budget planning and resource allocation decisions.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Technical Specialist
West Corporation
03.2012 - 07.2013
- Developed and implemented technical solutions to enhance system performance and reliability.
- Conducted in-depth troubleshooting to resolve complex technical issues efficiently.
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
- Completed troubleshooting and diagnostics on company resources.
- Mentored junior staff on best practices for system maintenance and problem resolution.
Education
No Degree - General Studies
High School Diploma -
01-1994
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Complaint resolution
- Staff scheduling
- Menu development
- Employee retention
- Supervisory skills
- Conflict resolution techniques
Certification
Washington State Food Card Handler, MAST certified, and Kitchen Manager Certified
Timeline
Restaurant Manager - Local Flavors
11.2024 - Current
Assistant Store Manager - Pawn 1
07.2013 - 10.2024
Technical Specialist - West Corporation
03.2012 - 07.2013
University of Maryland - No Degree, General Studies
Kubasaki High School - High School Diploma,