Summary
Overview
Work History
Education
Skills
Timeline
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ARMANDA DUCLOS

Orlando,Florida

Summary

Knowledgeable Transportation and Distribution professional with exemplary skills in customer service, scheduling and time management. Dedicated leader with team-oriented mentality. Proven history of adaptability and resourceful problem-solving.

Overview

4
4
years of professional experience

Work History

Freight Dispatcher

Guarded Freight Transport LLC
10.2022 - 02.2024
  • Coordinated dispatching of 5 drivers to accomplish daily delivery requirements.
  • Increased efficiency by optimizing freight routes and coordinating with drivers on delivery schedules.
  • Enhanced customer satisfaction through proactive communication regarding shipment status and addressing concerns promptly.
  • Expedited critical shipments by prioritizing tasks according to urgency levels while maintaining high standards of customer service quality at all times.

Commercial Truck Driver

Guarded Freight Transport LLC
01.2021 - 09.2022
  • Increased on-time deliveries by implementing efficient route planning and time management strategies.
  • Enhanced customer satisfaction levels through professional communication and timely delivery of goods.
  • Streamlined loading and unloading processes, ensuring accurate cargo handling and minimizing potential damages.
  • Collaborated with dispatchers to optimize routes, addressing any issues or delays promptly for maximum efficiency.

OTR Truck Driver

Stevens Transport
08.2020 - 12.2020
  • Increased on-time deliveries by planning efficient routes and maintaining regular communication with dispatch teams.
  • Ensured accurate record-keeping by diligently updating electronic logs and submitting required paperwork in a timely manner.
  • Enhanced customer satisfaction by providing timely updates on shipment progress and professionally addressing any concerns or inquiries.
  • Completed specialized training courses to expand skill set, including hazardous materials transportation certification for additional route options.

Education

Associate of Science - Public Health

University of South Florida
Tampa, FL

Bachelor of Arts - Sociology

University of South Florida
Tampa, FL

Skills

  • Deadline Management
  • Effective Multitasking
  • Dispatch Software Proficiency
  • Geographical awareness
  • Transportation Regulations Knowledge
  • Critical Decision-Making

Timeline

Freight Dispatcher

Guarded Freight Transport LLC
10.2022 - 02.2024

Commercial Truck Driver

Guarded Freight Transport LLC
01.2021 - 09.2022

OTR Truck Driver

Stevens Transport
08.2020 - 12.2020

Associate of Science - Public Health

University of South Florida

Bachelor of Arts - Sociology

University of South Florida

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ARMANDA DUCLOS