Summary
Overview
Work History
Education
Skills
Projects
Timeline
Generic

Armandianna Perez

Dalton,GA

Summary

Dependable Customer Service Specialist with proven ability to prioritize and multitask in fast-paced environments. Expertise in managing high volumes of inbound calls while maintaining strong customer relationships. Recognized for effectively resolving escalated support issues and enhancing customer satisfaction. Proficient in CRM systems with strong active listening and multitasking skills.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Southern Container
Dalton, GA
02.2024 - 10.2024
  • Addressed customer inquiries about product specifications and order status efficiently.
  • Processed customer orders while managing sales transactions effectively.
  • Coordinated scheduling of shipments and deliveries based on customer requirements.

Special Accounts/E-Commerce

Stark Carpet
Calhoun, Ga
08.2021 - 01.2024
  • Handmade, Broadloom and Sisal rugs from the time the order is placed until billing is completed.
  • Credits, tracking, replacements, fabrication orders

Tax Preparer

Tax Masters
Tunnel Hill
11.2017 - 01.2021
  • Preparing taxes, accounting and bookkeeping

Front Desk

Pacific Blue
Calhoun
11.2017 - 01.2021
  • Welcoming customers, setting beds, cleaning beds and memberships

Receiving Clerk

Lyle Industries
Dalton
10.2017 - 05.2019
  • Receiving materials in for the Lectra, shipping finished goods, inventory control over finished goods and raw materials, labels for shipping and incoming materials.

Education

High School - Tech Prep

Lithia Springs High School
Lithia Springs
05.2001

Skills

  • Management and sales expertise
  • Effective communication
  • Quality inspection and training
  • Sample labeling and roll-up
  • Order processing and shipping coordination
  • E-commerce support and customer service
  • Adaptability in fast-paced environments
  • Payment processing and data entry
  • Microsoft Outlook proficiency
  • Account management

Projects

Murray Outreach/Secret Santa, Vice President/CEO, We are a local organization that helps families in need with food, clothing, school supplies and Christmas. We have been helping families for 12 years. Use of creating and maintaining reports and financial obligations for the year as well as the next year's projected goals.

Timeline

Customer Service Representative

Southern Container
02.2024 - 10.2024

Special Accounts/E-Commerce

Stark Carpet
08.2021 - 01.2024

Tax Preparer

Tax Masters
11.2017 - 01.2021

Front Desk

Pacific Blue
11.2017 - 01.2021

Receiving Clerk

Lyle Industries
10.2017 - 05.2019

High School - Tech Prep

Lithia Springs High School
Armandianna Perez