Armando Acevedo
Brooklyn,NY
Summary
To obtain a position as Server or Bartender, successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Server
Café Chelsea (Hotel Chelsea)
NY
07.2023 - Current
- Taking and delivering orders accurately with excellent customer service
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Explaining menu and recommending dishes.
Bartender / Server
Felice
Brooklyn
01.2022 - 07.2023
- Cultivated warm relationships with regular customers
- Worked with POS system to place orders, manage bills and handle complimentary items
- Explained menu items and suggested appropriate options for food allergy concerns
- Bussed and reset tables to keep dining room and work areas clean.
Bartender / Server
Aretsky Patroon
NY
03.2015 - 12.2021
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Food Runner / Server
Il Gatto Pardo
NY
02.2011 - 03.2015
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Busser / Food Runner
Milos
NY
11.2007 - 02.2011
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly
- Trained new staff in bussing and cleaning procedures.
Busser
Lacote Basque
NY
11.2005 - 10.2007
- Assisted wait staff with timely food delivery and guest requests
- Assisted customers with carry-out service.
Education
School of Medicine -
University of Cuenca
Ecuador05.2004
Skills
Over four years of experience as Bartender
Over five years of experience as Server
Conflict and Complaint Resolution
Barista
Wine Pairings
Cocktail Knowledge
Drink Consistency
Team player
Customer service and Rapport
Warm and Friendly
Knowledge of windows and toast POS
Fast and reliable
Fluent both Spanish and English
Skilled in making difficult decision in stressful situation
Certification
- Food handlers Card
- Alcohol Certification
Timeline
Server
Café Chelsea (Hotel Chelsea)
07.2023 - Current
Bartender / Server
Felice
01.2022 - 07.2023
Bartender / Server
Aretsky Patroon
03.2015 - 12.2021
Food Runner / Server
Il Gatto Pardo
02.2011 - 03.2015
Busser / Food Runner
Milos
11.2007 - 02.2011
Busser
Lacote Basque
11.2005 - 10.2007
School of Medicine -
University of Cuenca