- Volunteering
- Hiking
- stargazing and learning about constellations
- Traveling and experience diverse cultures
- Creative decorating and design projects
Armando Alvarez
Orlando
Summary
Dynamic Customer Service Representative at Publix Supermarkets, excelling in conflict resolution and operational efficiency. Recognized for training new staff and enhancing team collaboration, while maintaining composure in high-pressure situations. Skilled in cash handling and delivering exceptional customer experiences. Committed to maintaining a safe working environment by following all safety protocols ensuring a safe working and shopping experience.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Publix Supermarkets Store
02.2022 - Current
- Resolved customer complaints efficiently, ensuring satisfaction and loyalty.
- Trained new staff on customer service protocols and best practices for operational efficiency.
- Streamlined communication processes between departments, increasing operational efficiency.
- Processed customer transactions efficiently, ensuring accurate cash handling and balance reconciliation.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Associate of Arts - Psychology
Valencia College
Orlando, FL05-2026
High School Diploma -
Winter Park High School
Winter Park, FL05-2023
Skills
- Customer Service Excellence & Interpersonal Skills
- Organizational Skills
- Multitasking & Time Management
- Maintains composure in high-pressure situations
- Team Collaboration
- Problem Solving & Conflict Resolution
Interests
Timeline
Customer Service Representative
Publix Supermarkets Store
02.2022 - Current
Associate of Arts - Psychology
Valencia College
High School Diploma -
Winter Park High School