Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Jamie Lynn Doolittle

Orlando,FL

Summary

Dynamic customer service professional, excelling in problem-solving and team collaboration. Recognized for enhancing customer satisfaction through effective conflict resolution and maintaining composure in high-pressure situations. Skilled in operating POS systems while ensuring compliance and efficiency, contributing to a seamless shopping experience. Furthermore, consistently and enthusiastically expanding my knowledge on new topics and modes of operation.

Overview

9
9
years of professional experience

Work History

Full-Time Customer Service Staff

Publix Supermarket Customer Service
02.2018 - Current

Maintained a safe and clean working environment by following all store safety protocols to ensure the best working and shopping experience.

Delivered exceptional customer to diverse clientele in a high-volume environment, ensuring a positive and safe shopping experience for customers daily.

Resolved customer complaints and concerns calmly and professionally.

Trained and mentored new associates on customer interaction standards, store policies, and safety procedures, promoting team efficiency and service consistency.

Demonstrated flexibility by adapting to changing store needs, including schedule changes, multitasking across departments, and assisting during peak hours and emergencies.

Upheld company policies and brand values, balancing efficiency and empathy to maintain a high level of customer satisfaction.

Operated point-of-sale (POS) systems accurately while ensuring speed, courtesy, and regulatory compliance, contributing to a seamless customer-flow.

Receptionist

Great Clips Hair Salon
07.2016 - 03.2020

Multitasked effectively by balancing front desk duties, sanitation protocols, and administrative support under time constraints.

Delivered exceptional customer service in a fast-paced salon environment, warmly greeting clients daily and managing check-ins with professionalism and efficiency.

Resolved customer concerns promptly and tactfully, contributing to a welcoming and service-oriented environment earning frequent positive feedback from clients and stylists.

Collaborated closely with stylists and management to ensure smooth daily operations, demonstrating reliability, and adaptability.

Education

Associate of Science - Pre Nursing Pathway

Valencia College
Orlando, FL
12-2027

High School Diploma -

University High School
Orlando
05-2018

Skills

  • Customer Service Excellence & Interpersonal Skills
  • Team Collaboration
  • Organizational Skills
  • Problem Solving & Conflict Resolution
  • Multitasking & Time Management
  • Situational Awareness & Compressive of Safety Protocols

Interests

  • Culinary arts and exploring new cuisines
  • Creative decorating and design projects
  • Traveling and experiencing diverse cultures
  • Volunteering and community service initiatives
  • Participating in team sports and fitness activities

Timeline

Full-Time Customer Service Staff

Publix Supermarket Customer Service
02.2018 - Current

Receptionist

Great Clips Hair Salon
07.2016 - 03.2020

Associate of Science - Pre Nursing Pathway

Valencia College

High School Diploma -

University High School