Armando Bermudez
Pollo Campero
Alexandria,VA
2
Languages
9
years of professional experience
Accomplished Area Manager with strong skills in staff training and development. Successfully opened nine new restaurants while enhancing service quality, optimizing inventory, and maximizing profits through effective operational strategies.
Work History
Area Manager
3 Years 2 Months- Oversaw the development and opening of 9 new restaurants within the DMV region, enhancing market presence.
- Led operational initiatives to enhance service quality and customer satisfaction across multiple locations.
- Implemented inventory management systems, reducing waste and optimizing supply chain processes.
- Analyzed sales data to identify trends, informing strategic decisions for menu offerings and promotions.
- Developed training programs for staff, improving onboarding efficiency and employee retention rates.
- Implemented cost-saving measures that resulted in significant financial savings for the company without sacrificing quality or service.
- Maximized profits through thorough financial analysis, identifying areas for cost savings without compromising service quality or employee satisfaction.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Oversaw compliance with safety regulations and company policies across all sites.
General Manager
1 Year 8 Months- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Increased employee retention rate by creating professional development programs.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
General Manager
1 Year 10 Months- Enhanced customer satisfaction through strategic menu adjustments and promotions.
- Monitored financial performance, identifying opportunities for cost reduction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Maintained facility and grounds to present positive image.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
General Manager
2 Years 2 Months- Oversaw daily operations, ensuring efficiency across all restaurant functions.
- Developed and implemented staff training programs to enhance service quality.
- Analyzed sales trends to optimize inventory management and reduce waste.
- Led performance reviews, providing constructive feedback to team members.
- Coordinated scheduling and staffing to meet peak service demands effectively.
- Fostered a positive work environment, promoting teamwork and employee engagement.
Education
BBA - Business Administration And Management
Skills
Staff management
Operations management
Relationship building and management
Team development
Staff training and development
Forecasting
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Area Manager
Pollo Campero
06.2023 - CurrentRead More
General Manager
Pollo Campero
09.2021 - 05.2023Read More
General Manager
Pollo Campero
10.2019 - 08.2021Read More
General Manager
Pollo Campero
07.2017 - 09.2019Read More
Bay Atlantic University
BBA from Business Administration And Management
Read More