Armando Gallardo
Downey,CA
Summary
Encouraging manager and problem-solver with talents for team building, leading and motivating, as well as excellent member relations aptitude and relationship-building skills. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Dedicated retail professional with 3.5 decades of Costco experience.
Overview
20
20
years of professional experience
Work History
Assistant Front End Manager
Costco Hawthorne, #671
01.2023 - Current
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Oversaw employee performance, increased efficiency and improved productivity goals.
- Mentored team members to enhance professional development and accountability in workplace.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Night Merchandise/Receiving Manager
Costco
02.2022 - 10.2022
- Managed inbound receiving and shipping, maintaining accuracy and efficiency through the process.
- Managed shipping and merchandising team, overseeing training, schedules and work assignments.
- Ensured team members were up to date on safety training.
- Provided constructive feedback and coaching and issued honest and helpful annual reviews to team members.
Area Merchandise Manager, Hardlines-Center
Costco Hawthorne, #671
01.2018 - 02.2022
- Monitored inventory levels and made necessary adjustments to maximize sales.
- Completed efficient area resets to prepare store for special promotions and seasonal updates.
- Maintained a motivated and well educated team by including them in the process and WHY of resets and product moves.
Produce Supervisor
Costco Hawthorne, #671
01.2016 - 07.2017
- Rotated produce on sales floor to guarantee optimal freshness and variety.
- Followed established guidelines to dispose of damaged, spoiled and expired products.
- Reported shipping discrepancies and quality issues to department manager and buying team, often resulting in a recovery of losses due to immediate responses.
Tire Shop Manager
Costco Hawthorne, #671
07.2013 - 12.2015
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained safe working environment by enforcing adherence to safety and security protocols resulting in zero major incidents.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
Foods Manager
Costco Hawthorne, #671
01.2009 - 12.2012
- Managed schedules and maintained adequate coverage for all shifts.
- Ensured product was merchandised correctly, following the 6 rights of merchandising.
- Reconciled inventory with proper rotation of code dated product.
- Performed and maintained a thorough cleaning program that ensured member satisfaction.
Night Merchandise Manager
Costco Hawthorne, #671
05.2006 - 07.2008
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
Assistant Front End Manager
Costco Hawthorne, #671
06.2003 - 12.2005
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Created employee schedules to align coverage with forecasted demands.
Education
Some College (No Degree) - General Studies
El Camino College
Torrance, CASkills
- Employee Support
- Member Service
- Team Supervision
- Mentoring
- Employee Performance Reviews
- All Area Merchandising Experience
Timeline
Assistant Front End Manager
Costco Hawthorne, #671
01.2023 - Current
Night Merchandise/Receiving Manager
Costco
02.2022 - 10.2022
Area Merchandise Manager, Hardlines-Center
Costco Hawthorne, #671
01.2018 - 02.2022
Produce Supervisor
Costco Hawthorne, #671
01.2016 - 07.2017
Tire Shop Manager
Costco Hawthorne, #671
07.2013 - 12.2015
Foods Manager
Costco Hawthorne, #671
01.2009 - 12.2012
Night Merchandise Manager
Costco Hawthorne, #671
05.2006 - 07.2008
Assistant Front End Manager
Costco Hawthorne, #671
06.2003 - 12.2005
Some College (No Degree) - General Studies
El Camino College