Peyton Ramsey Ramsey
Soddy,TN
Summary
Reliable Assistant Front End Manager with solid background in customer service and staff supervision. Strengths include managing operations, coordinating sales, and improving customer satisfaction. Demonstrated ability to foster positive work environment while ensuring productivity and profitability. Proven track record of implementing strategies that enhance overall business performance.
Overview
3
3
years of professional experience
Work History
Assistant Front End Manager
Food City
Soddy, TN
12.2022 - Current
- Developed strategies to improve customer satisfaction and loyalty.
- Optimized existing codebase for better performance and scalability.
- Trained and managed a team of 5 front-end developers.
- Inspected checkout lanes periodically to verify accuracy of pricing information.
- Assisted customers with product selection, inquiries, and checkout processes.
- Ensured all employees followed safety regulations while performing their duties.
- Established goals for team members to encourage productivity and efficiency.
- Collaborated with other managers on developing new operational processes.
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
- Encouraged teamwork among staff members by recognizing accomplishments and achievements.
- Managed daily operations of the front end area including opening and closing duties.
- Resolved customer complaints in a professional manner.
- Educated team members on new products or services as needed.
- Managed opening and closing procedures by reconciling sales records and cash transactions with software data.
- Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
- Delegated work tasks to employees based on shift requirements, individual strengths, and unique training.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Managed customer complaints and rectified issues to complete satisfaction.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Produced thorough, accurate and timely reports of project activities.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Assistant Front End Manager
Food City
Soddy, TN
12.2022 - Current
- Reviewed reports from previous shifts to determine any irregularities or discrepancies.
Education
High School Diploma -
Soddy Daisy High School
Soddy Daisy In Hamilton County Downtown 04-2025
Skills
- Customer service
- Team building
- Employee training
- Sales strategies
- Operational processes
- Conflict resolution
- Multitasking Abilities
- Effective communication
- Attention to detail
- Cash handling accuracy
- Complaint resolution
- Employee motivation
- Cash counting
Accomplishments
- Honors
References
References available upon request.
Timeline
Assistant Front End Manager
Food City
12.2022 - Current
Assistant Front End Manager
Food City
12.2022 - Current
High School Diploma -
Soddy Daisy High School