Armando Gavina
Dynamic professional with strong leadership and communication skills, with proven track record in enhancing customer satisfaction and resolving issues effectively. Adept at utilizing technology for efficient operations and training teams to achieve expected goals while maintaining high service standards.
Possesses versatile skills in management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Work History
Lead Counter Sales Associate
5 Years 4 Months- Led counter transactions, processing rentals, returns, and contract updates with accuracy.
- Advised customers on vehicle options, upgrades, and protection products to support sales goals.
- Resolved reservation issues and service concerns while maintaining professional customer interactions.
- Trained new associates on counter procedures, rental system navigation, and service standards.
Assistant Store Manager
3 Years 10 Months- Supported daily store operations, ensuring smooth customer service and organized sales floor conditions.
- Assisted with cashier coverage, register accuracy, and prompt resolution of customer questions.
- Monitored inventory levels, restocked merchandise, and reported low-stock items to management.
- Coordinated opening and closing tasks, including cash handling and end-of-day preparation.
- Organized product displays and promotional areas to improve merchandise presentation.
Education
High School Diploma
Started my academic career at New Tech high school, a magnet program of Sam Houston, focusing on computer science and design. Transferred and graduated from Henry Ford Academy to focus on the design and coordination. Finished with an internship at a community center teaching children about music.
- Awarded student of the year for Spanish communication