Armando Kitchin
Charlotte,NC
Summary
Highly efficient worker well established in fast-paced and challenging environments. Eager to learn with an aptitude for applying new knowledge with skill and efficiency. Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Associate
Lowes
02.2023 - 11.2023
- Generated sales reports and presentations for senior management.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
- Analyzed customer data to identify trends and anticipate customer needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Manager
Planet Fitness
08.2018 - 07.2020
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
Education
Bachelor of Science - Cyber Security And Information Assurance
Western Governors University
Salt Lake City, UT02.2025
Skills
- Computer competencies
- Sales Techniques
- Strong Communication and Interpersonal Skills
- Shipment Processing
- Computer System Diagnostics Software
- Tracking and Documentation
- Hardware Evaluations
- Performance Testing
- User Support
- System Configuration
- Google IT Support Specialist certification
- TCP/IP
- Wireless area networking
- VoIP Support
- Information Protection
- Software Patches
- Systems Analysis
- System enhancement
- Ticket management
- Application installations
- Cloud computing knowledge
- Troubleshooting Network Issues
- IT Security Management
- Virtualization Technologies
- LAN/WAN
- Defect Analysis and Resolution
- Security Protocols
- Technical Troubleshooting
- MySQL
Certification
*Google IT support specialist certification
Timeline
Associate
Lowes
02.2023 - 11.2023
Manager
Planet Fitness
08.2018 - 07.2020
Bachelor of Science - Cyber Security And Information Assurance
Western Governors University