Armando Ortiz Jr
Weslaco,TX
Summary
Successful at problem-solving computer-related and network problems with an efficient and organized approach. Comfortable in fast environments and well-versed in adapting to the latest updates. Background includes equipment maintenance, software updates and security management. Excellent multitasking and communication skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
In-Home Caregiver
Life Home Health Care Inc
10.2020 - 01.2023
- Delivered compassionate and personalized care to 3 clients in their homes promoting comfort and well being
- Assisted clients with activities of daily living, including personal hygiene, dressing, and meal preparation
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
Information Systems Technician Supervisor
United States Navy
09.2016 - 09.2020
- Monitored 2 Networks maintaining maximum up-time of 95% and functionality
- Trained users how to properly operate equipment & software programs
- Identified & solved technical issues using a variety of diagnostic tools and tactics
- Managed customers expectations of support and technology functionality in order to provide positive user experience
- Performed tests of functionality, security, & performance of different workstations & devices
- Installed, configured, & patched user hardware & software
- Documented transactions & support interactions in system for future reference & addition to knowledge base
- Attended regular client meetings to report progress, resolve issues, & address questions
- Provided Tier 1 IT support to non-technical internal users through desk side support services
- Provided basic end-user troubleshooting & desktop support on
- Windows & Linux systems
- Handled initial troubleshooting & escalation of service requests
- Developed & maintained strong client relationships to deliver exceptional customer service & problem resolution
- Liaised between management, development team, & client to address any concerns or issues.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Education
High School Diploma -
Weslaco East High School
Weslaco, TXSkills
- Software Updates
- Technical Troubleshooting
- Network Troubleshooting
- Systems Administration
- Equipment Setup
- Problem-Solving
- Maintenance & Repair
- Decision Making
- Active Listening
- Priority Management
- Team Building
- Strategic Planning
- Negotiating
- Critical Thinking
- Training & Mentoring
- Inventory Oversight
- Operations Management
- Recordkeeping
- Complaint Resolution
- Networking Issues
- Software Management
- Hardware and Software Maintenance
- End-User Support
- Troubleshooting Skills
- Equipment Maintenance
- Troubleshooting
- System Diagnostics
Certification
IT Security Foundations: Core Concepts - Linkedin Learning Networking Foundations: Networking Basics - Linkedin Learning
Networking Foundations: Local Area Networks(LANs) - Linkedin Learning
Customer Service Foundations - Linkedin Learning
Project Management Skills for Leaders - Linkedin Learning
IT Help Desk for Beginners - Linkedin Learning
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
In-Home Caregiver
Life Home Health Care Inc
10.2020 - 01.2023
Information Systems Technician Supervisor
United States Navy
09.2016 - 09.2020
High School Diploma -
Weslaco East High School