Armando Pineda
Houston,TX
Summary
- To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
- Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
3
3
years of professional experience
Work History
Guest Service Associate
Target
06.2022 - Current
- Anticipated guests' service needs by asking questions to understand conditions better and listening to guest preferences.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick-up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Lot Associate/Customer Service Associate
Home Depot
06.2020 - 02.2021
- Offered carts to patrons.
- Gathered and consolidated carts, freeing up additional cart return spaces.
- Cleared parking lot of litter and foreign debris.
- Actively listened to customers, handled concerns quickly, and escalated significant issues to the supervisor.
- Managed over 50 customer calls per day with a positive attitude and focused on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
Education
Associate of Arts -
Lone Star College University Park
20515 TX-249 S, Houston, TX 7707005.2024
Skills
- Complex Product Knowledge
- Retail Marketing
- Safe Work Practices
- End Cap Placement
soccer, running, video-games
About my hobbies, I love to play soccer, and I play for a semi-pro team here in Houston where we play in the UPSL league. But if I'm not playing then I like to go run or workout in the gym most of the time. Also, I enjoy playing video games in my down time either by myself or with friends.
Languages
Spanish
Native or Bilingual
Timeline
Guest Service Associate
Target
06.2022 - Current
Lot Associate/Customer Service Associate
Home Depot
06.2020 - 02.2021
Associate of Arts -
Lone Star College University Park