ARMANDO R GUTIERREZ
Plano,TX
Summary
Customer-oriented supervisor with several years of hands-on experience overseeing employee performance, and offering knowledgeable guidance and support. Expert in industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Supervisor
MARINE CORPS
12.2024 - 05.2025
- Directed a high-performing team of 3 recruiters across multiple cities and counties in the Dallas area, overseeing all aspects of recruitment operations, strategic planning, and performance tracking.
- Developed and implemented structured training programs to improve team proficiency in sales techniques, interpersonal communication, and administrative workflows.
- Oversaw career counseling and placement for 30+ candidates at a time, guiding them through job selection, administrative processing, and mental/physical preparation for recruit training.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Created and executed territory management plans, tracked KPIs, and reported on performance metrics to senior leadership, driving continuous improvement and accountability.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Led the station to rank among the top-performing offices in the Dallas region, earning multiple awards for individual and team excellence.
Assistant Lead
Marines Corps
08.2023 - 11.2024
- Mentored junior team members, fostering professional growth and skill development
- .Evaluated staff performance regularly against established benchmarks; provided constructive feedback aimed at fostering continuous improvement.
- Developed strong relationships with over thirty clients by providing exceptional customer service and addressing issues promptly.
- Managed daily operations, ensuring smooth workflows and timely task completion.
- Facilitated regular meetings with the supervisor as a bridge between the team members and higher leaderships to discuss progress, address concerns, and maintain open lines of communication.
- Promoted a culture of continuous learning within the department by sharing expertise; encouraged others to pursue professional development opportunities.
Recruiter
Marine Corps
10.2022 - 07.2023
- Conducted phone and in person interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Coordinated schedules to arrange management interviews with applicants.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
- Organized job fair events that attracted diverse talent pools, increasing the company''s reach within local communities.
- Implemented sourcing strategies to discover top talent in competitive markets.
- Became one of the top recruiters in all of Dallas and was sent to the top recruiter conference in Washington, D.C
Formal Schoolhouse Instructor
MARINE CORPS
04.2019 - 09.2022
- Delivered classroom and hands-on instruction to over four hundred military personnel in accordance with standardized curriculum, focusing on technical, tactical, and leadership development.
- Designed and implemented instructional plans, learning objectives, and assessments to ensure content mastery and performance readiness.
- Utilized variety of teaching methods including lectures, demonstrations, guided discussions, and scenario-based learning to accommodate different learning styles.
- Enforced classroom discipline, safety standards, and professional expectations, fostering an environment conducive to learning and accountability.
- As a Senior Instructor I was to trained and mentored junior instructors in instructional delivery, classroom management, and Marine Corps training protocols.
Small Arms Repairer/Technician
MARINE CORPS
06.2015 - 03.2019
- Inspected, maintained, repaired, and serviced a wide range of small arms weapons systems (rifles, pistols, machine guns, grenade launchers) to ensure mission readiness. Conducted routine preventive maintenance inspections (PMIs)
- Diagnosed mechanical malfunctions and executed detailed repairs using technical manuals, schematics, and precision tools under time-sensitive and high-pressure conditions.
- Maintained detailed service records and inventory logs using military maintenance tracking systems (e.g., GCSS-MC), ensuring accountability for thousands of dollars’ worth of equipment.
- Coordinated logistics for weapons issue, turn-in, and transport; supported supply chain processes and enforced strict security protocols.
- Ensured 100% operational readiness of all assigned weapons systems during field operations and combat deployments.
Education
High School Diploma -
G.W. Brackenridge High School
San Antonio, TX06-2014
Skills
- Training and mentoring
- Goal-oriented
- Staff management
- Customer service
- Project and operations management
- Strategic planning and execution
- Cross-functional coordination
- Performance metrics and reporting
- Stakeholder communication
- Territory and resource management
- Process improvement
- Risk assessment and mitigation
Years In Service
10
Military Service Component
MARINE CORPS, ACTIVE
Training History
- Marine Corps Communication, Coaching, and Counseling, 11/01/24, 2 weeks (112 hours)
- Supervisor Course, 11/01/24, 2 weeks (112 hours)
- Basic Recruiter, 08/01/22, 7 weeks (274 hours)
- Ground Ordnance Weapons Chief, 10/01/19, 5 weeks (164 hours)
- SMALL ARMS REPAIRER (USMC), 12/01/15 - 02/01/16, 1 Month, 1 Week
- SMALL ARMS/TOWED ARTILLERY REPAIRER, 10/01/15 - 12/01/15, 1 Month, 2 Weeks, 2 Days
Certification
Senior Enlisted Joint Professional Military Education (40 hours)
Staff Non Commission Officer Course- Leadership (70 hours)
Supervisor Course (112 hours)
Marine Corps Communication, Coaching, and Counseling (112 hours)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Supervisor
MARINE CORPS
12.2024 - 05.2025
Assistant Lead
Marines Corps
08.2023 - 11.2024
Recruiter
Marine Corps
10.2022 - 07.2023
Formal Schoolhouse Instructor
MARINE CORPS
04.2019 - 09.2022
Small Arms Repairer/Technician
MARINE CORPS
06.2015 - 03.2019
High School Diploma -
G.W. Brackenridge High School