Armando Ricardez
Cincinnati,OH
Summary
Organized, dedicated and ambitious professional with excellent attention to detail, and thirst for learning where skills and knowledge can be utilized to meet organizational goals and help coworkers achieve success.
Overview
6
6
years of professional experience
Work History
Grooming Salon Manager
PetSmart
07.2023 - Current
- Enhanced customer satisfaction by implementing efficient grooming processes and ensuring a clean, safe salon environment.
- Boosted employee retention with supportive management practices and fostering a positive work culture.
- Fostered strong relationships with clients through excellent communication skills and personalized attention to their pets'' needs.
- Collaborated effectively with team members to provide seamless service from check-in to pick-up, enhancing overall client experience.
Professional Dog Groomer
PetSmart
08.2021 - 07.2023
- Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
- Increased client retention through excellent communication and rapport-building with pet owners.
- Streamlined appointment scheduling process, resulting in reduced wait times for clients.
- Maintained a clean and hygienic work environment, adhering to strict sanitation protocols for the safety of pets and staff.
Professional Dog Bather
PetSmart
10.2019 - 08.2021
- Enhanced customer satisfaction by providing thorough dog bathing services tailored to each pet''s unique needs.
- Assisted in training new hires on best practices for dog bathing techniques, contributing to an overall improvement in team performance.
- Promoted a calming environment during baths by utilizing gentle handling techniques, reducing stress levels for both dogs and pet owners.
- Contributed to a positive workplace culture by maintaining a professional attitude and demonstrating strong teamwork skills.
- Maintained a clean and sanitary work environment, adhering to strict hygiene standards for the safety of both pets and staff members.
Cashier/Cashier Manager
Pro-Clean Car Wash
11.2017 - 09.2019
- Diligently maintain product displays, merchandise items and replenish shelf stocks from inventory
- Provide comprehensive customer service and resolve problems
- Knowledgeably hire and train new cashiers.
Education
Associate of Science - Biology
Cincinnati State Technical And Community College
Cincinnati, OH12.2023
Associate of Arts -
Cincinnati State Technical And Community College
Cincinnati, Ohio08.2022
High School Diploma -
Hughes STEM High School
Cincinnati, Ohio05.2015
Skills
- Task Delegation
- Appointment Scheduling
- Health and Safety Regulations
- Grooming Best Practices
- Customer service excellence
- Time management
Hobbies and Interests
- Literature
- Painting
- Animals
- Baking
- Travel
- Outdoors
- Art
Timeline
Grooming Salon Manager
PetSmart
07.2023 - Current
Professional Dog Groomer
PetSmart
08.2021 - 07.2023
Professional Dog Bather
PetSmart
10.2019 - 08.2021
Cashier/Cashier Manager
Pro-Clean Car Wash
11.2017 - 09.2019
Associate of Science - Biology
Cincinnati State Technical And Community College
Associate of Arts -
Cincinnati State Technical And Community College
High School Diploma -
Hughes STEM High School