Armando Salas
Round Rock
Summary
Proven Renewal Specialist with a track record at Dodge Construction Network (Humach), adept in Salesforce and excelling in relationship management. Demonstrated ability to manage a $80,000 monthly book of business, ensuring high customer service standards and fostering team collaboration. Skilled in adapting to change and enhancing product knowledge, contributing to sustained company growth.
Overview
4
4
years of professional experience
Work History
Renewal Specialist
Dodge Construction Network (Humach)
02.2024 - 02.2025
- Manage a book of business of $80,000 every month.
- Responded to customer requests for products, services, and company information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promptly responded to inquiries and requests from prospective customers.
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
- Trained staff on operating procedures and company services.
Customer Service Representative
Humach
07.2021 - 12.2023
- Met customer call guidelines for service levels, handle time and productivity.
Education
Associates - Information Technology
South Texas College
McAllen, TX12-2022
Skills
- Salesforce proficiency
- Relationship management
- Technical aptitude
- Task prioritization
- Teamwork and collaboration
- Reliability
- Time management
Timeline
Renewal Specialist
Dodge Construction Network (Humach)
02.2024 - 02.2025
Customer Service Representative
Humach
07.2021 - 12.2023
Associates - Information Technology
South Texas College
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