Armando Sanchez
Buena Park,CA
Summary
Dynamic and results-driven professional with extensive experience at Johns Incredible Pizza. Proven track record in training and mentoring staff, enhancing customer service, and improving team productivity through effective management. Recognized for attention to detail and problem-solving skills, consistently delivering exceptional results in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Supervisor Techincian
Johns Incredible Pizza
Buena Park, CA
02.2021 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Technician
Johns Incredible Pizza
Buena Park, CA
04.2017 - 01.2021
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
Team Lead
Johns Incredible Pizza
Buena Park, CA
05.2014 - 12.2017
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Team Member
Johns Incredible Pizza
Buena Park, CA
12.2013 - 04.2014
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Worked different stations to provide optimal coverage and meet production goals.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
Education
Web Graphic & Multimedia Design
DeVry University
Anaheim, CASkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Supervisor Techincian
Johns Incredible Pizza
02.2021 - Current
Technician
Johns Incredible Pizza
04.2017 - 01.2021
Team Lead
Johns Incredible Pizza
05.2014 - 12.2017
Team Member
Johns Incredible Pizza
12.2013 - 04.2014
Web Graphic & Multimedia Design
DeVry University