Armando Soares
Worcester,MA
Overview
23
23
years of professional experience
Work History
Manager
Dunkin Donuts
Worcester, MA
11.2021 - 05.2024
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Created monthly reports for senior management summarizing operational performance metrics.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Established processes to ensure efficient workflow throughout the organization.
Manager
Dunkin' Donuts
Hudson, MA
02.2010 - 07.2013
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Manager
Dunkin & Baskin Robins
Marietta, GA
03.2006 - 12.2010
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Manager
Dunkin' Donuts
Boylston, MA
01.2001 - 07.2003
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
Education
BRAZIL
12-1991
Skills
- Business Development
- Expense Tracking
- Strategic Planning
- Financial Management
- Contract Management
- Workforce Management
Timeline
Manager
Dunkin Donuts
11.2021 - 05.2024
Manager
Dunkin' Donuts
02.2010 - 07.2013
Manager
Dunkin & Baskin Robins
03.2006 - 12.2010
Manager
Dunkin' Donuts
01.2001 - 07.2003
BRAZIL