Armando Torres
Las Vegas,NV
Summary
As an experienced and effective Food & Beverage executive, I offer an impressive record of achievement. I excel high-volume food and beverage outlet operations, excellent customer service experience, revenue growth, and development of diverse, high functioning management teams.
Overview
1
1
year of professional experience
Work History
General Manager
Starbucks
Las Vegas, NV
04.2024 - Current
- Drove sales to grow a successful, multi-million dollar business by utilizing strong business acumen, efficiency, and problem-solving skills.
- Nurtured team talent and led them to achieve their personal best, both as individuals and teams.
- Motivated team to achieve results by becoming a dynamic brand ambassador and inspiring others.
Insurance Agent
PHP Agency Inc.
, CA And NV
07.2023 - Current
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Provided customers with information regarding plan features, pricing, and availability.
GENERAL MANAGER
Guy Fieri's Vegas Kitchen
Las Vegas, Nevada
- Maintain high levels of customer satisfaction and resolve service deficiencies
- Develop ideas to maximize revenue while reducing expenses, as well as outlining goals and objectives
- Operate a $13 million a year revenue restaurant, while overseeing the culinary and front of house agencies
- Strategically partnering with market brands to enhance profitability.
DIRECTOR OF FOOD & BEVERAGE
Crystal Bay Resort & Casino
Incline Village Lake Tahoe, Nevada
- Responsible for oversight casino bars, entertainment areas, and the Steak & Lobster House, Lounge, and QSR offerings including staffing, inventory, product management, and upholding policy procedure.
- Full revamp of the beverage and culinary programs resulting in a cost of sale reduction.
- Introduced tableside cocktail service at the Steak & Lobster House.
BEVERAGE OPERATIONS MANAGER
Harrah's Las Vegas & The LINQ
Las Vegas, Nevada
- Responsible for overseeing an $89 million dollar operation, which includes 17 bars/lounges, 430 Beverage Department guest facing staff, and 11 Managers
- Reviewed daily and monthly financial reports to ensure the highest accuracy in meeting budgetary metrics, while forecasting future needs.
- Oversaw all front and back of house operations in relation to banquets, entertainment, restaurants, and bars/lounges.
GENERAL MANAGER
Toby Keith's I Love This Bar
Las Vegas, Nevada
- Responsible for creating growth year after year in net operating income without hindering the final product and ensuring a positive guest experience
- Strategically analyzed labor costs and reduced waste resulting in a 47% increase in net operating revenue from previous year.
Education
Bachelor Degree in Business -
California State Polytechnic University
Skills
- Court of Master Sommeliers - Level 1
- Lean Six Sigma - Green Belt Certified
- Lean Six Sigma - Black Belt Trained
- Pernod Ricard Advanced Mixology
- Proven Revenue Growth
- Guest Experience Creation
- Coaching and Mentoring
- Inventory Control
- Promotion Development
- Product Design
- Supplier Liaison
- Commercial Awareness
- Union Negotiation
- Adaptability
- Collaboration
Timeline
General Manager
Starbucks
04.2024 - Current
Insurance Agent
PHP Agency Inc.
07.2023 - Current
GENERAL MANAGER
Guy Fieri's Vegas Kitchen
DIRECTOR OF FOOD & BEVERAGE
Crystal Bay Resort & Casino
BEVERAGE OPERATIONS MANAGER
Harrah's Las Vegas & The LINQ
GENERAL MANAGER
Toby Keith's I Love This Bar
Bachelor Degree in Business -
California State Polytechnic University