Armando Yoc De Leon
San Francisco,CA
Summary
Driven professional with extensive experience in customer service and team leadership, notably as Lead Cashier at Albertino's Market. Excelled in training and mentoring staff, enhancing team performance, and ensuring high levels of customer satisfaction. Skilled in point of sale operations and adept at improving productivity, demonstrating a proven track record of results through effective training and customer assistance.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Lead Cashier
Albertino's Market
04.2016 - Current
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
Senior Busser
Momo's Restaurant
04.2015 - 04.2016
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
Busser
True Blue Cafe
04.2012 - 04.2014
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
Cashier
Shell Gas Station
04.2010 - 04.2014
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Some College (No Degree) - ESL
City College San Francisco
San Francisco 09.2010 - 06.2014
High School Diploma -
Miguel De Cervantes High School
Guatamala City06.2000
Skills
- Training and coaching
- Training and mentoring
- Customer Assistance
- Point of sale operation
- Understand practices of safety in the use of tools, equipment, chemicals, materials and supplies, and the handling of hazardous and toxic waste and materials
- Can safely use automatic scrubbers, rotary type buffers, extractors, vacuums, sweepers, and other special equipment
- Understand how to separate compost, landfill, and recycling
- Can safely handle disinfectants and the handling of biohazards
- Knowledge of practices including dusting, sweeping, mopping floors with hard, resilient, and conductive surfaces including carpet and stain removal care
Soccer
15 years played midfielder for Deportibo a America Team
Languages
Spanish
Native or Bilingual
English
Professional Working
Certification
- Custodian Certificate, City College of San Francisco - 2024
Timeline
Lead Cashier
Albertino's Market
04.2016 - Current
Senior Busser
Momo's Restaurant
04.2015 - 04.2016
Busser
True Blue Cafe
04.2012 - 04.2014
Some College (No Degree) - ESL
City College San Francisco
09.2010 - 06.2014
Cashier
Shell Gas Station
04.2010 - 04.2014
- Custodian Certificate, City College of San Francisco - 2024
High School Diploma -
Miguel De Cervantes High School
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