Armani Borden
Marion
Summary
Dedicated receptionist known for outstanding customer service and time management. Expertise in appointment scheduling and inventory management, ensuring a welcoming environment that fosters positive client interactions.
Overview
11
11
years of professional experience
Work History
Receptionist
Nuvex Aesthetics LLC
Dublin, OH
12.2025 - Current
- Managed front desk operations, ensuring seamless patient flow and appointment scheduling.
- Assisted clients with inquiries, providing exceptional customer service and support.
- Coordinated communications between departments to enhance operational efficiency.
- Maintained accurate records of patient interactions and appointments using electronic health record systems.
- Oversaw inventory management, ensuring timely ordering of office supplies and aesthetic products.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Sales Associate
Kohl's Department Stores, Inc
Marion, OH
08.2015 - 02.2026
- Delivered exceptional customer service, enhancing shopping experiences and fostering customer loyalty.
- Assisted in inventory management, ensuring accurate stock levels and product availability.
- Processed transactions efficiently, maintaining accuracy in cash handling and checkout procedures.
- Trained new team members on sales techniques and store policies to improve performance.
- Resolved customer inquiries and complaints effectively, maintaining high satisfaction rates.
- Led store merchandising initiatives, aligning displays with seasonal promotions to boost visibility.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
Bachelor of Arts - Film Production
Bowling Green State University
Bowling Green, Ohio, OH05-2019
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Appointment scheduling
- File management
- Tech-Savvy
- Front desk operations
- Reception desk management
- Customer service
- Problem-solving
- Punctual and reliable
- Call answering and routing
- Payment processing
- Inventory management
Languages
Spanish
Limited Working
Korean
Limited Working
Timeline
Receptionist
Nuvex Aesthetics LLC
12.2025 - Current
Sales Associate
Kohl's Department Stores, Inc
08.2015 - 02.2026
Bachelor of Arts - Film Production
Bowling Green State University