ARMANI CHEEK
Murrieta,CA
Summary
Dynamic professional with a proven track record in customer service and conflict resolution, honed at T-Mobile and in healthcare settings. Skilled in Microsoft Office and EHR software, I excel in improving customer satisfaction and streamlining processes. Committed to continuous learning, I adeptly balance patient care with administrative efficiency, driving positive outcomes.
Overview
3
3
years of professional experience
Work History
Customer Sales Representative
T-Mobile
Apopka, FL
10.2024 - 11.2024
- Processed customer account changes with proprietary software.
- Monitored market trends and competitive activity to inform sales strategies.
- Listened to customer needs to identify and recommend best products and services.
- Resolved customer complaints in a timely manner while maintaining high levels of customer satisfaction.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Assessed customer needs to recommend appropriate products or services.
- Monitored inventory levels to ensure product availability for customers.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Rendered ongoing support and account management to customers to maintain loyalty and continue revenue streams.
CNA Student
Just Harmony Nursing
Moreno Valley, CA
03.2024 - 05.2024
- Carried out special projects assigned by supervisors or nursing staff.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Assisted patients with activities of daily living, such as bathing, dressing, grooming, and eating.
- Maintained cleanliness of patient area by changing bed linens and cleaning up spills.
- Used proper body mechanics when lifting, transferring or positioning immobile patients.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Turned and repositioned bedridden patients to prevent bedsores.
Medical Assistant
Brar Harbinder MFM
Redlands
01.2022 - 09.2022
- Obtain patients vitals. including blood pressure , temperature , and diagnostic information , and maintain medical records using EHR software
- Answered incoming patient and office phone calls while maintaining a profesional and calming demeanor
- Managed appointment scheduling and follow-ups.
- handled patient billing information including submitting billing records to insurance companies , fielding information requests , and resolving billing issues
- Assist in the management of inventory including ordering and stocking of medical supplies
- Organized charts, documents and supplies to maintain team productivity.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Charted direct notes from working under the doctor
Education
CNA
Just Harmony
Moreno Valley, CA05-2024
Medical Assisting
UEI College
Ontario, CA01-2022
Some College (No Degree) - Biology
Grambling State University
Grambling, LASome College (No Degree) - Biology
San Bernardino Valley College
San Bernardino, CASkills
- Microsoft Office
- customer service
- Conflict resolution
- Understanding of HIPPA
- Understanding of EHR software
- Time management
- Filing
- bed bathing
- Attention to detail
- Great listener
- Always trying to learn more
Timeline
Customer Sales Representative
T-Mobile
10.2024 - 11.2024
CNA Student
Just Harmony Nursing
03.2024 - 05.2024
Medical Assistant
Brar Harbinder MFM
01.2022 - 09.2022
CNA
Just Harmony
Medical Assisting
UEI College
Some College (No Degree) - Biology
Grambling State University
Some College (No Degree) - Biology
San Bernardino Valley College