ARMANI D. NORRIS
Los Angeles,CA
Summary
Over ten years of extensive experience across diverse domains, including sales, cash handling, data entry, and staff management. Established a strong foundation in mentoring and training new employees, essential for aligning team members with company brand standards while supporting personal development objectives. Committed to fostering an inclusive team culture, driving higher levels of teamwork and collaboration, resulting in a cohesive work environment. Proven track record of contributing to significant revenue growth through strategic initiatives that expanded customer bases and enhanced overall satisfaction, supported by a keen ability to analyze data and market trends for informed decision-making and innovative solutions.
Overview
6
6
years of professional experience
Work History
Assistant Resident Hall Manager
UCLA
01.2024 - Current
- Oversee front desk and building operations for residential hall (3k staff & faculty); Train, co-supervise/co-advise student positions; Manage team dynamics, plan programs and events; Recruitment support for student and professional staff positions; Engage in networking opportunities for full-time seasoned Residential Life staff, faculty, and campus partners.
Operations Manager
SMARTERCARTE
04.2023 - 12.2023
- Oversee daily operations to improve the efficiency of labor, materials and equipment; Study key performance indicators to develop and Implement team strategies and initiatives to meet operational and revenue performance goals; Develop and maintain relationships with stakeholders and colleagues; New hire onboarding.
Operations Manager
ALLCLEAR
03.2022 - 01.2023
- New hire onboarding (including, vetting, verifying I9s and new hire paperwork, conducting orientation); Employee growth and development; Interface with cross-functional teams, including Payroll, Finance, Compliance, Security, and IT; Review performance indicators and action strategies to meet goals.
Assistant Operations Manager
LOOMIS ARMORED
11.2021 - 03.2022
- Schedule/coordinate ATM route; Oversee first-line ATM maintenance, vault, and terminal operations; Monitor and enforce policies and procedures; Investigate incidents and process required paperwork; Respond to customer inquiries, complaints, and escalations; Recruit, interview, test, select, train and supervise personnel; Oversee coordination of vehicle, forklift, and equipment maintenance; Cash handling.
Operations Manager
Amazon
01.2020 - 10.2021
- Manage 125 employees; monitor accuracy and quality of trailer loading and package sorting; Candidate interviews; train and develop managers and associates; Develop and execute productivity plans via forecast reviews; Manage safety, quality, productivity, and customer delivery promises. Collaborate with Safety, Engineering, Loss Prevention, Quality Assurance, and Human Resources to develop plans to meet business objectives.
Operations Manager
Enterprise Rental Car
01.2020 - 10.2021
- Train new employees to reflect corporate goals and values; Coordinate with new and existing clients to discuss services and build rapport to ensure customer loyalty; Perform monthly analyses and long-term forecasting; monitor branch expenses.
Education
Bachelor of Science - Business Management
Central State University
Wilberforce, OH05-2018
Skills
- Operations Management
- Business Development
- Relationship Management
- Budgetary Management
- Analytics
- Strategic Planning
- New Hire Onboarding
- Verbal and Written Communication
- Organizational Skills
- Due Diligence
CAREER HIGHLIGHTS
- Amazon
- Increased SDC: 89% to 92%
- Increased SSP: 85% to 90.5%
- Enterprise
- Increased Customer Service Score: 79% to 85%
- Increased branch growth by 10%
Timeline
Assistant Resident Hall Manager
UCLA
01.2024 - Current
Operations Manager
SMARTERCARTE
04.2023 - 12.2023
Operations Manager
ALLCLEAR
03.2022 - 01.2023
Assistant Operations Manager
LOOMIS ARMORED
11.2021 - 03.2022
Operations Manager
Amazon
01.2020 - 10.2021
Operations Manager
Enterprise Rental Car
01.2020 - 10.2021
Bachelor of Science - Business Management
Central State University
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