Armani Masud
Short Pump,VA
Summary
Results-driven sales professional experienced in assisting customers with vehicle selection and demonstrating product features. Skilled in effective communication, complaint resolution, and developing lasting customer relationships to boost sales and customer loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Salesperson
Mercedes-Benz of Richmond
Richmond, VA
01.2025 - Current
- Assisted customers with vehicle selection and product information.
- Demonstrated vehicle features and technology to potential buyers.
- Managed customer inquiries through phone and in-person interactions.
- Maintained knowledge of automotive trends and competitor offerings.
- Prepared sales documentation and facilitated financing options for clients.
- Provided exceptional customer service to enhance client satisfaction levels.
- Developed key customer relationships to increase sales.
- Resolved customer complaints promptly and efficiently.
- Educated customers about products and services offered by the company.
- Advised customers on the latest product features and benefits.
- Provided personalized service to build relationships with customers.
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
- Negotiated deals and handled complaints or objections.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Salesperson
CMA's Colonial Kia
South Chesterfield, VA
07.2024 - 01.2025
- Demonstrated vehicle features and technology to potential buyers.
- Developed key customer relationships to increase sales.
- Assisted customers with vehicle selection and product information.
- Managed customer inquiries through phone and in-person interactions.
- Resolved customer complaints promptly and efficiently.
- Maintained knowledge of automotive trends and competitor offerings.
- Prepared sales documentation and facilitated financing options for clients.
Sales Person
Bisbee Honda of Danville
Danville, Virginia
02.2024 - 07.2024
- Assisted customers in selecting vehicles based on needs and preferences.
- Demonstrated vehicle features and technology to enhance customer understanding.
- Maintained knowledge of inventory and current promotions to support sales efforts.
- Handled customer inquiries and resolved issues to ensure satisfaction during transactions.
- Built relationships with customers to encourage repeat business and referrals.
Server
Red Crab Juicy Seafood
Danville, VA
05.2022 - 05.2024
- Delivered exceptional customer service to enhance dining experiences.
- Managed food and beverage orders efficiently and accurately.
- Collaborated with kitchen staff to ensure timely meal preparation.
- Maintained cleanliness and organization of dining area and tables.
- Assisted in training new servers on restaurant procedures.
- Handled cash transactions and processed payments swiftly.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Education
Some College (No Degree) - Architectural Engineering And Design
New River Community College
Dublin, VAHigh School Diploma -
Auburn High School
Riner, VASkills
- Prospecting
- Negotiation
- Objection handling
- Sales documentation
- Technology demonstration
- Product education
- Client management
- Complaint resolution
- Financing facilitation
- Trend analysis
- Effective communication
- Active listening
- Relationship building
- Negotiation techniques
Certification
- Sales Person License
Timeline
Salesperson
Mercedes-Benz of Richmond
01.2025 - Current
Salesperson
CMA's Colonial Kia
07.2024 - 01.2025
Sales Person
Bisbee Honda of Danville
02.2024 - 07.2024
Server
Red Crab Juicy Seafood
05.2022 - 05.2024
Some College (No Degree) - Architectural Engineering And Design
New River Community College
High School Diploma -
Auburn High School