Armani Thomas
Lansing,MI
Summary
Dynamic leader with extensive experience in operations, team supervision, and project management across the higher education and property management industries. Demonstrated ability to enhance organizational efficiency, effectively manage large teams, and implement innovative solutions to achieve strategic objectives. Skilled at fostering inclusive communities, utilizing technology to streamline operations, and providing exceptional resident and client engagement.
Overview
10
10
years of professional experience
Work History
Senior Property Manager
AMP Residential
02.2024 - 08.2024
- Managed daily operations and a team of 8 across 2 apartment communities totaling 457 units
- Analyzed financial data to create projections, identify opportunities, and enhance property value
- Led marketing initiatives and resident services, resolving complex concerns to maintain high satisfaction
Assistant Director/Area Coordinator
University of Michigan
12.2022 - 02.2024
- Oversaw operations for four residential communities housing 2,600+ residents
- Supervised 7 professional staff and 200+ student staff, managing operational budgets of $32,000
- Streamlined crisis management protocols and led training programs to optimize staff performance
Assistant General Manager
Campus Advantage
04.2022 - 11.2022
- Directed operations for a 700-bed student housing property, including financial oversight
- Collaborated on all operational aspects, including marketing, leasing, and maintenance
- Handled evictions, debt collection, and compliance processes, ensuring legal and financial accuracy
Director of Residence Life
Kettering University
04.2021 - 04.2022
- Managed an $1.5M operational budget and an $100K capital improvement fund
- Implemented StarRez software, modernizing resident and property management workflows
- Developed and evaluated student staff, enhancing professional growth and service delivery
Residence Life Coordinator
University of Northern Iowa
06.2018 - 07.2020
- Supervised a team of 12 paraprofessionals and managed a 425-student residence hall
- Chaired the Inclusive Communities Team, promoting social justice education in residential communities
- Oversaw fiscal responsibility for a $35,000 annual operating budget and coordinated summer housing programs
Area Coordinator & Academic Support Coordinator
Wartburg College
07.2016 - 06.2018
- Managed operations for two residence halls with a capacity of 350 residents
- Advised students on academic success and personal development
- Facilitated diversity initiatives as a member of the Diversity and Inclusion Committee
Financial Aid Advisor
Virginia Tech
01.2016 - 07.2016
- Advised undergraduate and graduate students on financial aid options and applications
- Streamlined financial aid for study abroad programs as the Global Education Coordinator
- Delivered financial literacy presentations, guiding students on loan repayment and budgeting strategies
Operations Specialist
Virginia Tech
02.2015 - 01.2016
- Resolved technical issues for faculty, staff, and students, ensuring seamless IT operations
- Enhanced user support resources by developing content for the Virginia Tech Knowledge Base
- Monitored systems and networks to identify and resolve performance issues proactively
Education
Master of Arts - Postsecondary Education: Student Affairs
University of Northern Iowa
Cedar Falls, IA05.2018
Bachelor of Arts - Theatre
King University
Bristol, TN05.2015
Skills
- Leadership & Team Development
- Budget Management & Financial Analysis
- Diversity, Equity, & Inclusion Initiatives
- Resident and Client Engagement
- Project Management & Technology Implementation
- Public Speaking & Communication
Timeline
Senior Property Manager
AMP Residential
02.2024 - 08.2024
Assistant Director/Area Coordinator
University of Michigan
12.2022 - 02.2024
Assistant General Manager
Campus Advantage
04.2022 - 11.2022
Director of Residence Life
Kettering University
04.2021 - 04.2022
Residence Life Coordinator
University of Northern Iowa
06.2018 - 07.2020
Area Coordinator & Academic Support Coordinator
Wartburg College
07.2016 - 06.2018
Financial Aid Advisor
Virginia Tech
01.2016 - 07.2016
Operations Specialist
Virginia Tech
02.2015 - 01.2016
Master of Arts - Postsecondary Education: Student Affairs
University of Northern Iowa
Bachelor of Arts - Theatre
King University
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