Armanii Wade-Oliver
Atlanta,GA
Overview
19
19
years of professional experience
Work History
Customer Service Associate
Amazon
Atlanta, GA
07.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
Night Manager
QuikTrip
Atlanta, GA
12.2021 - 03.2022
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Created nightly shift task lists to assign duties to each employee.
- Prepared nightly deposits by accurately counting cash, filling out deposit slips, and securing deposit in vault.
Cleaner
Handy Cleaning Service
New York, NY
01.2017 - 01.2022
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals and materials properly and with caution.
- Emptied trashcans and transported waste to collection areas.
- Organized and used industrial cleaning products following strict safety procedures.
Office Manager
Temple Ruach
New York, NY
10.2015 - 12.2021
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Coached new hires on company processes while managing employees to achieve maximum production.
Cashier
Mets Stadium
Queens, NY
06.2021 - 10.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
DSP Worker
CRCDD
New York, NY
02.2020 - 06.2021
- Assisted disabled clients to support independence and well-being.
- Maintained clean, safe and well-organized patient environment.
- Monitored progress and documented patient health status changes to keep care team updated.
- Administered medication as directed by physician.
Cashier
Wholefoods
New York, NY
09.2019 - 03.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Census Enumerator
Census Bureau
New York, NY
03.2020 - 12.2020
- Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
- Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
- Maintained and submitted records of hours worked, miles driven and expenses incurred to facilitate accurate reporting measures.
- Met with supervisor to review procedures, report issues or concerns and receive instructions.
Shopper
Amazon
New York, NY
11.2019 - 01.2020
- Tracked substitutions and informed customers of changes.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Demonstrated speed and accuracy in order item selection.
- Selected best-quality perishable items such as meat and produce.
Inventory Associate
RGIS Inventory
New York, NY
02.2018 - 12.2019
- Maintained inventory count, tracked usage and documented variances.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Completed physical inventory counts each month.
- Managed inventory storage in clean and organized fashion.
Assistant Teacher
Creative Media Development
The Bronx, NY
03.2018 - 02.2019
- Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement.
- Provided one-on-one and group-based learning support to maintain student progress and development.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Performed staff monitoring duties such as overseeing recess, lunch and daily student intake and dismissal.
Cashier
Yankee Stadium
The Bronx, NY
02.2018 - 03.2018
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Stock Associate
Burlington Coat Factory Distribution Center
The Bronx, NY
10.2016 - 03.2017
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Maintained effective team member communication.
- Blocked and faced products on displays and shelves in accordance with company policy.
Education
High School Diploma -
SBJC
Bronx New York10.2017
Skills
- Computer Skills(6 Years)
- Customer Service Skills(6 Years)
- Bartending Skills (Entry Level)
- Office Management Skills(6 Years)
- Cashier/Money Management Skills(6 Years)
- Developmental Disability Skills(2 years)
- Culinary/Food Preparation Skills (Serve Safe Certified)
- Baking Skills(5 Years)
- Cleaning Skills(7 Years)
- Child Care Skills(10 Years)
Timeline
Night Manager
QuikTrip
12.2021 - 03.2022
Customer Service Associate
Amazon
07.2021 - Current
Cashier
Mets Stadium
06.2021 - 10.2021
Census Enumerator
Census Bureau
03.2020 - 12.2020
DSP Worker
CRCDD
02.2020 - 06.2021
Shopper
Amazon
11.2019 - 01.2020
Cashier
Wholefoods
09.2019 - 03.2021
Assistant Teacher
Creative Media Development
03.2018 - 02.2019
Inventory Associate
RGIS Inventory
02.2018 - 12.2019
Cashier
Yankee Stadium
02.2018 - 03.2018
Cleaner
Handy Cleaning Service
01.2017 - 01.2022
Stock Associate
Burlington Coat Factory Distribution Center
10.2016 - 03.2017
Office Manager
Temple Ruach
10.2015 - 12.2021
High School Diploma -
SBJC