Armaria Trammer
Southfield,MI
Summary
Detail-oriented Event Operations Manager with a strong focus on customer service and team leadership. Known for successfully executing complex events while optimizing processes and ensuring compliance with safety standards.
Overview
5
5
years of professional experience
Work History
Operations Manager
Main Event Entertainment
Taylor, MI
02.2025 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Facilitated smooth collaboration between departments through clear communication channels.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Coordinated events and activities, ensuring seamless execution and adherence to safety standards.
Server
J Alexanders
West Bloomfield, MI
01.2025 - 02.2025
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Collaborated with kitchen staff to ensure timely food delivery and quality standards.
- Maintained cleanliness and organization of dining area, enhancing guest experience.
- Processed payments accurately and efficiently, managing cash register transactions.
Event Operations Manager
Andretti Indoor Karting & Games
Marietta, GA And Buford, GA
08.2022 - 12.2024
- Developed detailed event plans, ensuring all aspects of the event were executed smoothly and on time.
- Supervised a team of event staff, providing guidance and direction to ensure high levels of performance and customer satisfaction.
- Ensured compliance with safety regulations at events, maintaining a safe environment for attendees and staff members.
- Implemented innovative solutions to enhance guest experiences at events, receiving positive reviews and repeat business.
- Optimized scheduling during the planning phase to reduce conflicts among multiple simultaneous events.
- Implemented process improvements to enhance operational efficiency and reduce delays.
Event Associate
Andretti Indoor Karting & Games
Buford, GA
05.2021 - 08.2022
- Handled any unexpected issues or emergencies calmly and professionally, maintaining a positive atmosphere during events.
- Maintained cleanliness standards throughout events to provide an inviting environment for guests while adhering to health codes.
- Resolved conflict to maintain fun, positive and safe event environments.
- Provided support during high-volume periods by assisting other hosts in managing multiple parties simultaneously without sacrificing quality of service provided at each event.
- Planned parties according to customer specifications.
- Decorated and set tables in accordance with party themes and age groups.
- Assisted in training new party hosts, sharing best practices and helping them develop strong hosting skills.
Education
BBA - Business Administration And Management
Georgia Gwinnett College
Lawrenceville, GA05-2021
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
- Staff training
- Client relations
Accomplishments
- Earned the “Andretti Employee of the Year” Award in 2021.
- Supervised team of 50 staff members under direct management.
- Promoted to Event Operations Manager after two and a half years with Andretti.
Timeline
Operations Manager
Main Event Entertainment
02.2025 - Current
Server
J Alexanders
01.2025 - 02.2025
Event Operations Manager
Andretti Indoor Karting & Games
08.2022 - 12.2024
Event Associate
Andretti Indoor Karting & Games
05.2021 - 08.2022
BBA - Business Administration And Management
Georgia Gwinnett College