Armel Naoue

Answered customer questions about sizing, accessories, and merchandise care.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Prepared merchandise for sales floor by pricing or tagging.

• Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
• Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.