Armida Munoz
Administrative Customer Service
Davie,FL
Overview
20
20
years of professional experience
1
1
Language
Work History
Crossing Guard
Nextaff Employment Agency
06.2025 - Current
- Crossing guard for Flamingo Elementary and Weston High School
- Directed pedestrian and vehicle traffic to ensure safe school crossings.
- Maintained constant situational awareness in high-traffic environments.
- Applied safety protocols and communicated effectively with the public.
Administrative Customer Service Receptionist
Forest Lawn Funeral Home
02.2024 - 05.2025
- Enjoyed greeting and assisting the grieving families.
- Received first calls from hospice to prepare and schedule the deceased for pickup
- Entered the information into COMPAS for the center for preparation.
- Completed death certificates.
Administrative Receptionist
DEA Diversion Control Division
05.2019 - 02.2025
- Provided phone and email support to the Diversion Control Division Unit.
- Assisted with preparing and checking the status of expired and new enrollment applications.
- Completed required trainings for DEALS, Code of Conduct, Cyber Awareness, and Percipio.
Confidential Department Assistant/Retirement Specialist
School Board of Broward County
09.2016 - 03.2019
- Retired employees on a bi-weekly basis, by assisting with the signing process and updates to retirement.
- Maintained Director’s calendar, expense, and mileage reports.
- Organized meetings for Clerical interviews.
- Attended HRIS, time recording, and compensation classes.
Executive Assistant
Calder Cansino and Racecourse
02.2013 - 09.2016
- Supported the President, CEO, and Executive Vice President with calendar organization, travel reservations, and preparing presentations for staff meetings.
- Served as a liaison between the company’s President and clients regarding client accounts and experiences.
- Maintained and coordinated executive and senior management vacation, day-to-day meeting, and travel schedules.
- Designed PowerPoint presentations for monthly divisional meetings with management staff and top-level executives.
Executive Office Assistant
NationsHealth
05.2010 - 11.2012
- Scheduled Board of Directors and Committee meetings for the Executive Vice President and Directors. Organized travel itineraries for the team and prepared their expense reports.
- Prepared PowerPoint presentations.
- Arranged travel and hotel reservations for guests.
Executive Office Assistant
Sheridan Healthcorp
11.2005 - 05.2010
- Supported the Director of Office-Based Operations for OBGYN, Oncology, Perinatology, and Pain Management Practices.
- Managed and assisted all office managers at external office-based locations.
- Prepared new hire packages for Human Resources.
- Served as a link between management and employees by handling questions, interpreting and administering contracts, and helping resolve work-related problems.
Education
Associates - undefined
Skills
Organizational effectiveness Attention to detail Typing proficiency (80 wpm) Strong work ethic Multitasking abilities Goal-driven mindset Approachable and reliable
Presentation software expertise Document and spreadsheet development Workforce solutions management Organizational skills
Payroll management leadership Team oversight and development Compliance and regulation expertise
Oral communication
Travel management
Talent acquisition
Documentation and distribution management Presentation development Financial reporting and analysis Report creation
Timeline
Crossing Guard - Nextaff Employment Agency
06.2025 - Current
Administrative Customer Service Receptionist - Forest Lawn Funeral Home
02.2024 - 05.2025
Administrative Receptionist - DEA Diversion Control Division
05.2019 - 02.2025
Confidential Department Assistant/Retirement Specialist - School Board of Broward County
09.2016 - 03.2019
Executive Assistant - Calder Cansino and Racecourse
02.2013 - 09.2016
Executive Office Assistant - NationsHealth
05.2010 - 11.2012
Executive Office Assistant - Sheridan Healthcorp
11.2005 - 05.2010
Broward College - Associates,