ARMIDA M. PIZANO
7241 E Fayette Street Tucson ,AZ
Summary
Detail-oriented and dependable professional with experience in plumbing office operations, dispatch coordination, customer service, and medical aesthetics. Proven ability to manage service schedules, coordinate field technicians, and ensure smooth day-to-day operations. Known for strong communication, multitasking, and problem-solving skills. Seeking to contribute to a plumbing company where reliability, client service, and office coordination are key.
Overview
7
7
years of professional experience
Work History
Office Manager/ Dispatcher
Spartan Plumbing
Tucson, AZ
08.2023 - 01.2025
- Oversaw day-to-day office operations, scheduling service technicians, and managing customer communication
- Attended Perma-Lining training with employees
- Dispatched service calls efficiently and tracked progress using dispatching software
- Maintained records, invoicing, and QuickBooks entries to ensure accurate billing
- Trained and managed new administrative staff to ensure operational continuity
- Increased scheduling efficiency by 30% through system improvements and better call flow handling
- Communicated with the City of Tucson, when processing permits, making sure accounts were up to date.
- In charge of all vendor relations accounts.
- Responsible for record keeping with Blue Stake and Back Flow accounts for the company.
Assistant Manager /Dispatcher
All in Plumbing
Tucson, AZ
01.2020 - 08.2023
- Handled incoming service requests and coordinated with technician schedules
- Provided real-time customer updates and ensured technician arrival accuracy
- Managed customer complaints with professionalism and resolved service delays
- Assisted with administrative tasks including invoice preparation and customer records
- Reduced missed appointments by implementing a more effective confirmation process
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Coordinated with other departments to ensure smooth flow of operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
Certified Laser Technician
Affordable Laser Hair Removal
Tucson, AZ
01.2020 - 03.2021
- Performed laser hair removal procedures under safety compliance standards
- Conducted skin consultations and explained treatment plans to clients
- Maintained sterilization of equipment and prepared treatment rooms
- Built long-term client relationships through personalized service and follow-ups
- Increased repeat client retention by delivering consistent, high-quality treatments
Certified Laser Technician
Light RX Face and Body
Tucson, AZ
03.2018 - 01.2020
- Delivered laser hair removal and skin rejuvenation treatments prioritizing patient comfort and results.
- Documented treatment notes and updated patient files to maintain accurate records.
- Ensured compliance with safety protocols and conducted thorough skin assessments.
- Assisted front desk with scheduling appointments and managing patient check-ins.
- Fostered strong client rapport, contributing to a growing clientele through professional service.
Education
Business & Development Certificate -
The Plumber's Coach
Clearwater, FL01.2023
Esthetics Certification -
Tucson College of Beauty
Tucson, AZ01.2018
Natural Skin Training -
Pure Aesthetics
Tucson, AZ01.2018
Laser Course-CMLT, CLSO -
National Laser Institute
Scottsdale, AZ01.2017
High School Diploma -
La Cueva
New Mexico 05-2004
Skills
- Verbal communication
- Multitasking skills
- Client scheduling
- Team coordination
- Office administration
- Appointment systems
- Email management
- Microsoft Office Suite
- Goggle spread sheet proficiency
- Attention to detail
- Composure under pressure
- Experienced with Service Titan
Timeline
Office Manager/ Dispatcher
Spartan Plumbing
08.2023 - 01.2025
Assistant Manager /Dispatcher
All in Plumbing
01.2020 - 08.2023
Certified Laser Technician
Affordable Laser Hair Removal
01.2020 - 03.2021
Certified Laser Technician
Light RX Face and Body
03.2018 - 01.2020
Business & Development Certificate -
The Plumber's Coach
Esthetics Certification -
Tucson College of Beauty
Natural Skin Training -
Pure Aesthetics
Laser Course-CMLT, CLSO -
National Laser Institute
High School Diploma -
La Cueva
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