Summary
Overview
Work History
Education
Skills
Certification
Software
Timeline
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ARMISHA SMITH

Conroe,TX

Summary

Motivated professional with over 10 years experience in the world of business...which I thrive in fast-paced environments. I love working independently with minimal supervision, but also enjoy working with others to contribute and to effectively complete tasks. I am resourceful, organized, and dependable, successful at managing multiple priorities with a positive attitude. I will always try my best to consistently demonstrate a strong work ethic and adhere to company policy and procedures.

Overview

3
3
years of professional experience
3
3
years of post-secondary education
8
8
Certifications

Work History

Surgery Scheduling Coordinator/ Remote

Texas Oncology
Houston, TX
09.2022 - Current
  • Under minimal supervision, dedicated to internal surgery scheduling from physician's orders as directed by the physician.
  • Close working relationships and good communication with physician.
  • Coordinate surgery appointments with hospitals, patients, and physicians.
  • Reserve operating room date and time. Schedule anesthesia and surgical assistant and any outside surgical representatives and/or equipment necessary for procedure.
  • Schedule patients for pre-operative and post-operative testing information ordered by physician.
  • Obtain necessary insurance authorization and pre-certification from insurance company with the proper Procedure (CPT) and Diagnosis codes (ICD-10).
  • Multitask between multiple systems and programs.
  • Communicate and email patients surgical information, and all necessary prep, the date/time/location of the appointment.

Travel Agent/Work From Home Customer Service Agent

Apple Leisure Group
01.2022 - Current
  • Provide exemplary customer service to new and existing clients, which helps build lasting relationships and secure new travel assignments.
  • Arrange travel, by coordinating dates and times to fit the needs of our customers and client's availability.
  • Respond to clients' questions, issues and complaints and implemented appropriate solutions.
  • Maintain operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Collaborate with colleagues to implement best practices across departments and to exceed team goals.
  • Handle inbound calls, call transfers, follow-up calls and multiple emails, and other direct messaging

Benefits Verification Specialist

Talent Bridge, Lash Group
Charlotte, NC
10.2018 - 02.2019
  • Worked to ensure that patients health care benefits covered required procedures.
  • Contacted patients and their insurance company to verify their coverage over the phone.
  • Had the ability to effectively handle multiple responsibilities simultaneously in a deadline driven environment.

Quality Associate

Grifols Plasma Center
Charlotte, NC
06.2017 - 10.2018
  • Documented procedures, conducted evaluations & investigations, initiated root cause analysis for deviations and customer complaints, and performed thorough detailed inspections as well as ensuring auditing and manufacturing doc's were kept up to date.
  • Reviewed, verified, and approved shipments, equipment, and documents.
  • Completed administrative duties that included monitoring information relative to errors, root cause analysis, corrections, and corrective and preventative action. I also tracked time lines, opened records and established CAPA files within our track wise system.
  • Coordinated with the Center Quality Manager to ensure that cGMP regulations were followed, as well as making sure the whole center followed and stayed compliant with the companies (SOP's) Standard Operating Procedures.

Education

Champions School of Real Estate

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The United States Army Reserve
01.2014 - 03.2017

Business Management and Marketing

Florida Technical College

Skills

Information Assuranceundefined

Certification

U. S. Army Medical Department Center

Software

Microsoft Office

Excel

Timeline

Surgery Scheduling Coordinator/ Remote

Texas Oncology
09.2022 - Current

Travel Agent/Work From Home Customer Service Agent

Apple Leisure Group
01.2022 - Current

Benefits Verification Specialist

Talent Bridge, Lash Group
10.2018 - 02.2019

Quality Associate

Grifols Plasma Center
06.2017 - 10.2018

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The United States Army Reserve
01.2014 - 03.2017

Champions School of Real Estate

Business Management and Marketing

Florida Technical College

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ARMISHA SMITH