Laura Santos Sanchez
Chino Hills,CA
Summary
Spirited administrative professional offering excellent client engagement and telephone etiquette skills. A dependable team member with good time management skills, years of progressive experience in customer service, and an expertise in administrative duties.
Overview
5
5
years of professional experience
Work History
Scheduling Coordinator-Remote
Cranial Technologies
08.2023 - 12.2023
- Manage inbound calls for appointments, insurance details, and product inquiry with exceptional customer service
- Assess customer needs quickly and provide solutions proactively
- Accurately and thoroughly document customer interaction details into the system during calls
- Enhanced scheduling efficiency by implementing automated systems and optimizing coordination processes.
- Streamlined communication between departments for improved schedule adherence and reduced conflicts.
- Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
Baby Imaging Specialist
Cranial Technologies
03.2022 - 08.2023
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Ensured sanitation of all patient rooms
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Improved appointment scheduling system, reducing wait times and increasing patient satisfaction.
- Improved image quality by utilizing advanced imaging techniques and software tools.
- Collaborated with team members to produce high-quality images, meeting appointment deadlines.
- Maintained accurate records of images completed, streamlining future reference for patient requests.
- Provided assistance with inbound and outbound document processes, document sorting, logging and work order creation.
- Cultivated positive relationships with patients through professional demeanor and excellent interpersonal skills.
Administrative Assistant
Los Angeles Immigration Attorneys
08.2021 - 01.2022
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Streamlined administrative processes for better efficiency in handling caseloads, reducing paperwork backlog, and ensuring timely completion of tasks.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
Computer Science Student Assistant
Cal State Dominguez Hills-Computer Science Department
03.2019 - 08.2021
- Enhanced office efficiency by organizing and maintaining files, records, and resources.
- Increased department productivity through effective time management and prioritization of tasks.
- Provided excellent customer service to students and staff at the front desk, addressing inquiries and concerns promptly.
- Managed student appointments for academic advising, streamlining scheduling processes and reducing wait times.
- Maintained accurate inventory of office supplies, ensuring availability of necessary materials for daily operations.
- Supported administrative staff with data entry tasks, ensuring accuracy in record-keeping systems.
- Improved communication within the office by creating informative email updates regarding deadlines and announcements.
- Performed clerical tasks such as photocopying, scanning documents efficiently while maintaining confidentiality when necessary.
- Provided exceptional support during peak registration periods, ensuring students had access to required information and resources.
Education
Master of Science - Genetics And Genomics
Southern California University of Health Sciences
Whittier, CA05.2025
Bachelor of Arts - Biology
California State University - Dominguez Hills
Carson, CA05.2021
High School Diploma -
Mayfair High School
Lakewood, CA05.2014
Skills
- Schedule Organization
- Schedule Management
- Daily Timekeeping
- Teamwork and Collaboration
- Quality Assurance
- Strong Work Ethic
- Problem-Solving
- Interpersonal Relationships
- Calendar Coordination
- Office Administration
- Information Protection
- Telephone Etiquette
Languages
Spanish
Native or Bilingual
Timeline
Scheduling Coordinator-Remote
Cranial Technologies
08.2023 - 12.2023
Baby Imaging Specialist
Cranial Technologies
03.2022 - 08.2023
Administrative Assistant
Los Angeles Immigration Attorneys
08.2021 - 01.2022
Computer Science Student Assistant
Cal State Dominguez Hills-Computer Science Department
03.2019 - 08.2021
Master of Science - Genetics And Genomics
Southern California University of Health Sciences
Bachelor of Arts - Biology
California State University - Dominguez Hills
High School Diploma -
Mayfair High School