Heidi Hughey
Chesterfield,MI
Summary
Driven Scheduling Coordinator with a proven track record at Michigan Veterans, adept in leveraging advanced software tools and exceptional problem-solving skills to enhance operational efficiency. Excelled in team collaboration and effective communication, significantly reducing scheduling conflicts and fostering a productive work environment. Demonstrated expertise in schedule management and a strong work ethic, ensuring seamless staff coordination and customer satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Scheduling Coordinator
Michigan Veterans
Chesterfield, MI
11.2022 - Current
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Patient Access Representative
McLarens
Remote
06.2018 - 11.2022
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Organized patient records and database to facilitate information storage and retrieval.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Delivered support to medical staff in completion of patient paperwork.
- Resolved customer complaints using established follow-up procedures.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Engaged with patients to provide critical information.
- Followed document protocols to safeguard confidentiality of patient records.
- Answered incoming calls, scheduled appointments and filed medical records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Demonstrated excellent problem-solving skills by identifying potential bottlenecks within the registration process and implementing effective solutions to address them.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
- Providing excellent customer service by promptly answering patient inquiries.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
Pharmacy Technician
Meijer
Fraser, MI
02.2013 - 06.2018
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Coordinated verification and filling of more than Number daily prescriptions in high-volume Type pharmacy environment.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Set up and modified patient profiles to include current medications and insurance details.
- Managed opening and closing duties for pharmacy.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Resolved third-party billing, computer system and customer service issues.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Education
Associate Degree In Nursing -
Macomb Community College
Warren, MISkills
- Problem-Solving
- Strong Work Ethic
- Data Entry
- Customer relations understanding
- Teamwork and Collaboration
- Time management skills
- Attention to Detail
- Schedule Management
- Staff Coordination
- Scheduling proficiency
- Customer Relationship Management
- Office Administration
- Effective Multitasking
- Deadline-oriented
- Scheduling
- Telephone Etiquette
- Office Management
- Administrative duties
- Customer service and support
- Patient Scheduling
- Patient Registration
- Call Screening
- Applicant Interviews
- Schedule organization
- Insurance Verification
- Staff Management
- Proficient in Software
- Medical Billing
- Medical Terminology
- Phone and Email Etiquette
- Multitasking and Organization
- Customer Service
- Scheduling and calendar management
- Schedule Coordination
- Decision-Making
- Employee Supervision
- Administrative Management
- Team Leadership
Certification
Pharmacy technician license
Timeline
Scheduling Coordinator
Michigan Veterans
11.2022 - Current
Patient Access Representative
McLarens
06.2018 - 11.2022
Pharmacy Technician
Meijer
02.2013 - 06.2018
Associate Degree In Nursing -
Macomb Community College