Armiyah Gray-Davis
Norristown,PA
Summary
Proven track record in enhancing customer experiences and operational efficiency, notably at Longhorn Steakhouse. Skilled in cash handling and fostering guest engagement, I excel in fast-paced environments, demonstrating exceptional multitasking and a strong work ethic. Achieved significant improvements in service delivery by training teams and streamlining processes, without compromising on quality.
Overview
3
3
years of professional experience
Work History
Server
Longhorn Steakhouse
Jenkintown, PA
05.2024 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Housekeeper
Specialty Cleaning Services Inc.
North Wales, PA
12.2023 - 08.2024
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Barista Shift Supervisor
Starbucks
Miami, FL
08.2023 - 05.2024
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies.
Cafe Worker
Bahia Bowls
Philadelphia, PA
09.2021 - 08.2023
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
Education
Bachelor of Science - Political Science
Barry University
Miami, FL05.2027
High School Diploma -
The Philadelphia High School For Girls
Philadelphia, PA06.2023
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
Timeline
Server
Longhorn Steakhouse
05.2024 - 08.2024
Housekeeper
Specialty Cleaning Services Inc.
12.2023 - 08.2024
Barista Shift Supervisor
Starbucks
08.2023 - 05.2024
Cafe Worker
Bahia Bowls
09.2021 - 08.2023
Bachelor of Science - Political Science
Barry University
High School Diploma -
The Philadelphia High School For Girls