Armon Wethersby
Pflugerville
Summary
High school Diploma
Service Specialist of the Year 2020 & 2023
Austin Branch Of the Year
Certified Applicator (CA)
Adept at enhancing customer satisfaction and resolving issues, I leveraged my problem-solving and customer service skills at Versacor Enterprises to significantly improve service metrics. As a fast learner and highly dependable team member, I also excelled in roles at Bugs R Us and Jiffy Lube, focusing on professionalism and performance improvements.
Overview
9
9
years of professional experience
Work History
Service Specialist
Versacor Enterprises
03.2018 - Current
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Consistently met or exceeded performance
- metrics related to service quality, response time, and customer satisfaction scores.
Pest Control Technician
Bugs R Us
11.2016 - 03.2018
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
- Educated and advised customers on preventive measures to reduce pest infestations.
Lower Bay Technician
Jiffy Lube
07.2016 - 11.2016
- Increased customer satisfaction by addressing their concerns and providing timely solutions for their vehicle issues.
- Enhanced teamwork among colleagues through effective collaboration on shared projects or difficult repairs.
- Enhanced vehicle performance by conducting thorough inspections and routine maintenance tasks.
Education
East St. Louis Sr Highschool
East St. Louis, IL06.2016
Skills
- Customer service
- Problem resolution
- Fast learner
- Highly Dependable
Timeline
Service Specialist
Versacor Enterprises
03.2018 - Current
Pest Control Technician
Bugs R Us
11.2016 - 03.2018
Lower Bay Technician
Jiffy Lube
07.2016 - 11.2016
East St. Louis Sr Highschool