Armonie Bell
Desert Diamond Casino
Glendale,AZ
12
years of professional experience
Well-qualified in handling complex issues and promoting positive experiences. This help maintain and increase guest satisfaction, which improve the guest attendance. Efficiency-driven to meet and sometimes exceed goals expectation done in a quickly but organize manner with a team-oriented mentality. Skills in coordinating the right team members contribute to any company. Motivated team members put effort in their work, leading to higher productivity and better quality work.
Work History
Table Games Dealer/Floor Supervisor
3 Years 7 Months- Trained, supervised and evaluated workers.
- Watched gamblers on floor to isolate cheaters by identifying card counting or marking cards.
- Efficiently managed accurate money transfers and protected transactions with standardized procedures.
- Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
Table Games Dealer/Floor Supervisor
3 Years 7 Months- Maintained fast game pace by handling chips, cards, money and gaming equipment efficiently.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Maintained rules for games and identified instances of cheating, notifying security team.
- Coached and trained employees on methods for handling various financial issue, complicated situation with customers, and way to improve company goals.
Shift Manager
3 Years 6 Months- Set aggressive targets for employees to drive company success and strengthen motivation.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Exercised composure under pressure and in escalated customer service scenarios.
Host/Busser/Server/Dishwasher
1 Year 3 Months- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Education
High School Diploma
Skills
Safety and Security Procedures
Customer Service
Sales
Data Entry
Time Management
Financial Management
Strategic Planning
Staff Administrator
Accomplishments
- Promoted to Shift Lead Manager after only 4 months of employment.
- Multiple time attendance award winner.
- Process 200 food orders in an hour.
Timeline
Table Games Dealer/Floor Supervisor
Desert Diamond Casino
03.2023 - CurrentRead More
Table Games Dealer/Floor Supervisor
Potawatomi Hotel & Casino
08.2019 - 03.2023Read More
Shift Manager
McDonald's
02.2016 - 08.2019Read More
Host/Busser/Server/Dishwasher
Potawatomi Casino & Hotel
10.2014 - 01.2016Read More
Milwaukee Lutheran High School
High School Diploma
Read More