Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Armonie Turnbo

Little Rock,AR

Summary

Dynamic customer service professional with experience at FIS, excelling in problem-solving and communication. Proven ability to enhance order fulfillment efficiency and maintain high service standards. Skilled in data entry and documentation, with a strong commitment to delivering compassionate care and ensuring customer satisfaction.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Representative

FIS
Little Rock, AR
08.2023 - Current
  • Assisted customers via phone, email, and chat with inquiries, orders, and troubleshooting.
  • Maintained detailed records of customer interactions and resolutions.
  • Handled high call and chat volumes while maintaining quality service standards.

Warehouse Worker

Amazon
Little Rock, AR
08.2023 - 02.2026
  • Packaged customer orders accurately for timely shipping and delivery.
  • Utilized handheld scanners for tracking shipments and managing inventory movements.
  • Maintained cleanliness and organization of work areas to ensure safety compliance.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.

CNA

Amberwood Health & Rehabilitation
Benton, AR
06.2022 - 08.2023
  • Provided compassionate care to residents, ensuring comfort and well-being.
  • Assisted with daily living activities, promoting independence and dignity.
  • Monitored vital signs and reported changes to nursing staff for timely interventions.
  • Maintained accurate documentation of patient care activities and observations.

Cashier

McDonald's
Benton, AR
09.2019 - 06.2022
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Assisted in training new cashiers on register operations and customer service protocols.
  • Maintained cleanliness and organization of dining area to enhance customer experience.

Education

High School Diploma -

Bryant High School
Bryant, AR

Skills

  • Strong verbal and written communication
  • Problem-solving and conflict resolution
  • Active listening and empathy
  • Multitasking and time management
  • Data entry and documentation
  • Microsoft Office & Google Workspace
  • Independent remote work capability
  • Order fulfillment
  • Packaging efficiency
  • Caregiving

Certification

Cna

Timeline

Customer Service Representative

FIS
08.2023 - Current

Warehouse Worker

Amazon
08.2023 - 02.2026

CNA

Amberwood Health & Rehabilitation
06.2022 - 08.2023

Cashier

McDonald's
09.2019 - 06.2022

High School Diploma -

Bryant High School