Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Armonni Banks

Tampa,FL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Cognizant Technologies Solutions
12.2016 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Crew Member

Taco Bell
05.2015 - 01.2016
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Worked front counter, drive-thru and other areas.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Accurately operated cash register to process customer payments.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.

Education

Diploma - Na

Middleton High School
Tampa, FL
06.2015

Skills

  • Interpretation and Translation Services
  • POS Systems and Ordering Platforms
  • Data Entry and Maintenance
  • Customer Retention Strategies
  • Efficient and Detail-Oriented

Timeline

Customer Service Representative

Cognizant Technologies Solutions
12.2016 - Current

Crew Member

Taco Bell
05.2015 - 01.2016

Diploma - Na

Middleton High School

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Armonni Banks