Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Office Specialist II
Hennepin County Library
Minneapolis, MN
03.2023 - Current
Maintained library records by updating customer information and supply status'.
Completed data entry tasks accurately and efficiently utilizing various software programs.
Organized and maintained office files, records, and documents.
Answered phone calls and welcomed visitors to library.
Resolved patron inquiries regarding billing issues or material availability.
Worked frequently with Microsoft Office Suite, especially with apps such as Outlook, Microsoft Teams, Word, and Excel.
Assisted patrons with various computer related issues in a busy work environment.
Organized, sorted, and shelved physical materials such as books, audiobooks, and DVD's.
Service Desk Associate
Home Depot
Bloomington, MN
04.2021 - 03.2023
Answered telephones and greeted visitors to assist, answer questions and direct.
Assisted in managing and placing online customer orders.
Supported and assisted less experienced associates in resolving client issues requiring advanced or specialized expertise and experience.
Collaborated with other departments to facilitate resolution of customer issues.
Administrative Assistant
WE WIN Institute.
Minneapolis, MN
06.2023 - 08.2023
Aided in non-profit work and organized an educational summer program for children of color.
Helped plan field trips and run daily activities with the children involved in the program.
Aided in event planning and fundraising
Teen Tech Squad Member
Hennepin County
Minneapolis, MN
11.2019 - 12.2022
Conducted research on new technologies that could be incorporated into future events.
Demonstrated how to use various online tools and websites to teens attending Teen Tech sessions.
Assisted with the setup and breakdown of all computer labs and equipment for Tech Center (including buildings gaming PC's for youth to use).
Met with staff to discuss rules, regulations and work-related problems.
Assisted in hiring new Tech Squad Members
Education
High School Diploma -
Washburn Senior High School
Minneapolis, MN
06.2021
Associate of Arts - Mathematics
Minneapolis Community And Technical College
Minneapolis, MN
Skills
Project Planning
Adobe Illustrator
Complex Problem-Solving
Digital File Management
Fluent in Windows OS
Some Python
Advanced MS Office Suite Knowledge
Affiliations
Graduated High School with Honors
Brazilian Jiu-Jitsu
Guitar
Depth-Psychology, Philosophy, History, and Astrophysics autodidact