LIANNA C. MERCADO
Baker City
Summary
Motivated professional eager to embrace new challenges. Demonstrates a strong work ethic and adaptability, complemented by exceptional interpersonal skills. Proven ability to work independently and rapidly acquire new competencies.
Office professional with comprehensive background in administrative support and office management. Proven ability to enhance operational efficiency and ensure smooth workflow. Known for strong team collaboration and adaptability in dynamic environments, with expertise in scheduling, document management, and customer service.
Overview
16
16
years of professional experience
Work History
Office Specialist II
State of Oregon DHS Child Welfare
Baker City, OR
12.2025 - Current
- Provides critical administrative support to workers.
- Data entry, keeping in compliance with state regulations and keeping legal documents up to date.
- Provides sensitive customer service to families and community partners.
- CJIS certified.
- Provides financial resources, payments and processing.
- Coordinated case management processes to ensure timely service delivery for clients.
- Developed and maintained comprehensive records using state databases for accurate data tracking.
- Streamlined communication between departments to facilitate information sharing and collaboration.
- Scheduling and appointment coordination, ensuring smooth transitions for team members and or children and their appointments.
Licensed Esthetician
Self/Lux Esthetics
Baker City, OR
09.2022 - Current
- Cultivated relationships with clients through exceptional customer service.
- Ensured compliance with local, state, and federal regulations across operations.
- Managed budgeting and financial oversight to enhance organizational performance.
- Reviewed legal documents to support business operations and mitigate risks.
- Collaborated with business owners on joint ventures to optimize resource sharing.
- Developed and executed strategies to boost customer satisfaction and loyalty.
- Oversaw inventory management for optimal stock levels and efficient ordering processes.
- Scheduling and managing multiple calendars.
Barista
Coffee Corral
Baker City, OR
09.2011 - 03.2024
- Served high-quality beverages daily, ensuring customer satisfaction and engagement.
- Maintained cleanliness and organization of workstations and equipment for optimal efficiency.
- Trained new baristas on drink preparation techniques to enhance team performance.
- Managed inventory levels to guarantee stock availability during peak hours.
- Accurately handled cash transactions at point of sale system, ensuring financial integrity.
- Demonstrated calm demeanor during high-volume periods and special events, maintaining service quality.
Office Administrator
Eyer Electrical Construction
Stevensville, MT
04.2016 - 03.2022
- Maintained accurate record keeping and invoicing for clients.
- Managed scheduling and self-directed workload effectively.
- Performed monthly data input and banking reconciliation tasks.
- Executed end-of-year tax preparation to ensure compliance.
- Demonstrated strong organizational skills in administrative functions.
- Utilized QuickBooks for efficient financial management.
- Assisted with occasional payroll processing as needed.
Medical Receptionist
St Alphonsus Regional Medical
Baker City, OR
03.2019 - 06.2019
- Managed patient check-ins and appointment scheduling efficiently.
- Coordinated communication between medical staff and patients effectively.
- Handled insurance verification and billing inquiries promptly.
- Maintained electronic health records with accuracy and attention to detail.
- Assisted patients with forms and medical information requests courteously.
- Organized patient files and ensured compliance with privacy regulations.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Tech Support
Baker County
Baker, OR
03.2015 - 06.2016
- Provided company users with tech support for IT problems and account maintenance.
- Online ordering for computer supplies, computers, printers, cables etc.
- Provided technical support when necessary in order to troubleshoot problems or answer questions about particular assignments.
- Facilitated tech support for Zoom meetings.
- Set up client user accounts.
- Tracked IT spending, mileage, and supplies.
- Provided customer support for technical issues related to the online ordering process.
- Provided technical support over the phone for customers experiencing problems with their devices.
- Managed multiple departments of their devices, accounts, and technology needs.
- Frequently used Adobe to build websites for departments throughout the county.
Office Assistant
Baker Sanitary Service
Baker City, OR
08.2010 - 07.2015
- Managed incoming calls and directed inquiries to appropriate departments.
- Processed payments for invoices using accounting software programs such as QuickBooks.
- Processed payroll data using advanced payroll software systems.
- Verified shipping addresses prior to dispatching orders.
- Completed day-to-day duties accurately and efficiently.
- Managed office supplies inventory and ordering process to ensure availability.
Education
Licensed Esthetics - Esthetics
Aveda Institute
Boise, ID06-2022
High School Diploma - undefined
Onalaska High School
Onalaska, WA05-2008
Skills
- Client relations and engagement
- Data entry
- Typing speed and accuracy
- Regulatory compliance
- Record keeping and financial reconciliation
- Problem solving
- Time management and organizational skills
- Planning and multitasking
- Customer service
- Attention to detail
- Efficient in Quickbooks/Microsoft Word/Excel/Vagaro scheduling App/Toast Systems/Slack App/Adobe/Zoom/Workday/Teams
Timeline
Office Specialist II
State of Oregon DHS Child Welfare
12.2025 - Current
Licensed Esthetician
Self/Lux Esthetics
09.2022 - Current
Medical Receptionist
St Alphonsus Regional Medical
03.2019 - 06.2019
Office Administrator
Eyer Electrical Construction
04.2016 - 03.2022
Tech Support
Baker County
03.2015 - 06.2016
Barista
Coffee Corral
09.2011 - 03.2024
Office Assistant
Baker Sanitary Service
08.2010 - 07.2015
High School Diploma - undefined
Onalaska High School
Licensed Esthetics - Esthetics
Aveda Institute