ARMURESS SHONDEL SAPP II
Corona,CA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Self-directed and eager to grow and learn from new experiences.
Overview
7
7
years of professional experience
Work History
Regional Sales Representative
SAS Retail Services
03.2021 - 08.2023
- Developed and implemented sales strategies to increase revenue.
- Created sales objectives, prepared quotas and designed effective sales plans to drive business goals.
- Provided ongoing training and support to junior sales representatives, enhancing their skills and improving overall team performance.
- Restocked empty displays and ensured all shipments of candies were accounted for and delivered on time.
- Maintained product displays according to store and company placement standards for Mars.
Change Over Crew Member
The Citizens Business Bank Arena /Toyota Arena
03.2019 - 12.2019
- Worked well with teammates and accepted coaching from management team.
- Demonstrated strong multitasking abilities, handling multiple tasks simultaneously without compromising quality or efficiency.
- Built stages and set up chairs for events such as concerts and graduations.
- Set up goal displays for various advertisers, hoops, and sporting events.
- Removed and reapplied different floors for various events, including plastic, ice, turf, and hardwood.
Lead Cashier
KFC
05.2017 - 10.2017
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
Lead Picker
KIMCO
09.2016 - 10.2017
- Established quality control measures to ensure accurate and consistent packing of products, preventing returns and complaints from customers.
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Generated documentation and information required for customer shipments.
- Pick customer orders for shipment keeping in mind the quantity and type that is specified.
- Load orders ready for shipment
Education
Associate of Arts - Fine Arts
Chaffey College
Rancho Cucamonga, CASkills
- 5 years of experience in Graphic Design
- Proficient in Adobe Creative Suite (Photoshop, Illustrator, InDesign)
- Interior Design
- Fine Arts
- Familiar with Microsoft Office (Word, Excel, PowerPoint) and Internet Research
- Equipment Operation (EPI)
- Customer Service Excellence
- Team Collaboration
- Organizational Skills
- Strong Oral and Written Communication
- Problem-Solving Abilities
- Time Management
- Training and Development
- Inventory Management
- Sales and Merchandising
- Display Setup
- Shipping and Receiving
- Physical Labor
Timeline
Regional Sales Representative
SAS Retail Services
03.2021 - 08.2023
Change Over Crew Member
The Citizens Business Bank Arena /Toyota Arena
03.2019 - 12.2019
Lead Cashier
KFC
05.2017 - 10.2017
Lead Picker
KIMCO
09.2016 - 10.2017
Associate of Arts - Fine Arts
Chaffey College
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