Arnaldo Gjocaj
Abilene,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Human Resources Director
Wisteria Place
01.2024 - Current
- Enhanced employee engagement by implementing innovative HR programs and initiatives.
- Established onboarding procedures to facilitate smooth transitions for new hires into the organization.
- Evaluated HR metrics regularly to assess program effectiveness and make data-driven decisions for continuous improvement.
- Collaborated cross-functionally with other department leaders to align HR strategy with overall business objectives.
Branch Manager Trainee
Regional Finance
06.2023 - 12.2023
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Engaged employees in business processes with positive motivational techniques.
- Managed over 130 customer calls per day.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Examined customer loan applications for loan approvals and denials.
Manager
Joe's Pizza Pasta & Subs
06.2018 - 06.2023
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Established team priorities, maintained schedules and monitored performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Increased revenue by 17% with implementation of Social Media Marketing and online ordering.
Tax Preparer (Part Time)
Darlene's Tax Service
01.2021 - 03.2022
- Completed and filed returns with tax departments at local, state, and federal levels.
- Responded to inquiries from IRS and other tax authorities..
- Analyzed financial documents to accurately reflect client information on tax returns.
- Prepared tax returns for clients in various industries according to government regulations and requirements.
Real Estate Property Manager
Barnett And Hill Properties
10.2019 - 01.2021
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
Education
MBA - Business Administration And Management
Hardin Simmons University
Abilene, TXBBA - Business Administration And Management
Hardin Simmons University
AbileneSkills
- Microsoft Office (Word, Excel, PowerPoint), Google Suite (Docs, Sheets, Slides)
- Excellent communication skills with focus on team-building and customer relations
- Outstanding organizational, multitasking, and problem-solving abilities
- Project and Account Management
- Financial Management
- Language:
- English (Fluent)
- Albanian (Native)
Core Competencies
Project Management | Customer Service | Purchasing | Analysis | Time Management | Adaptability
Additional Information
Relevant Courses
- Financial and Managerial Accounting
- Information's Technology
- Operations Management
- Leadership and Ethics
Timeline
Human Resources Director
Wisteria Place
01.2024 - Current
Branch Manager Trainee
Regional Finance
06.2023 - 12.2023
Tax Preparer (Part Time)
Darlene's Tax Service
01.2021 - 03.2022
Real Estate Property Manager
Barnett And Hill Properties
10.2019 - 01.2021
Manager
Joe's Pizza Pasta & Subs
06.2018 - 06.2023
MBA - Business Administration And Management
Hardin Simmons University
BBA - Business Administration And Management
Hardin Simmons University
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