Arnee Salisbury
Peyton,Colorado
Summary
Detail oriented student and professional with drive and ability to learn concepts quickly. Energetic and reliable team member with more than ten years' experience in leadership and business ownership. Provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
13
13
years of professional experience
Work History
Personal Lines Account Manager I
USAA
Colorado Springs
06.2022 - Current
- Facilitates servicing calls for all High Value policy types providing a concierge, single point of contact service level for members and nonmembers with complex accounts and unique needs
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled
- Build and maintain relationships between members and nonmembers and insurance carriers, exercising technical knowledge effectively and communicating solutions
- Utilize knowledge of High Value Agency management system/customer relations management and multiple carrier platforms at advanced level.
- Managed a diverse book of business with attention to detail and accuracy, ensuring proper documentation was maintained for each account.
- Exceeded performance metrics consistently by efficiently managing workload and prioritizing tasks based on urgency and complexity levels.
- Maintained up-to-date knowledge of industry trends and regulations, allowing for informed recommendations to clients regarding their insurance needs.
- Promoted a culture of continuous improvement within the team by encouraging feedback-sharing and implementing constructive suggestions from peers or supervisors.
Member Solutions Specialist
USAA
Colorado Springs
04.2019 - 06.2022
- Maintain applicable licenses and state registrations as required
- Handle complex situations for members that require critical thinking
- Maintain composure and professionalism during difficult member situations, applying de-escalation techniques and positive member support
- Provide service with frontline underwriting, member and document follow up, policy change and cancellation requests
- Calculate quotes and educate members on insurance options
- Manage high call volume with tact and professionalism, meeting company goals and requirements.
- Collaborated with cross-functional teams to improve overall service delivery and streamline processes.
- Strengthened relationships with members by offering tailored financial advice based on their individual needs and goals.
- Exceeded performance metrics consistently, demonstrating dedication to delivering exceptional service at all times.
Independent Distributor
Young Living
Lehi, Utah
01.2015 - 01.2021
- Experience in independent marketing, sales, distribution of products
- Work with clients via all forms of media including but not limited to texts, social media, telephone and in person to determine which products would best serve their wants, needs and price limitations
- Utilize network marketing to teach people how to take control of their health
- Participate in meetings and seminars, network with fellow and future distributors, and strive to become more educated on Young Living's products to market them effectively to my current and future downline members.
- Increased sales revenue by consistently following up with leads and cultivating long-term relationships.
Shift Manager
Walgreens Pharmacy
Colorado
01.2012 - 01.2019
- Ensured that excellent customer service is delivered to customers
- Managed a team of 10+ professionals
- Order processing through warehouse and vendors
- Money Handling, cash functions
- Resolved inventory, excess inventory and on shelf availability problems using AS400.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Education
National Society of Leadership & Success
Bachelor of Science - Business Admin W/concentration Public Admin
Southern New Hampshire University
12.2024
Colorado State
07.2019
Skills
- Insurance product knowledge
- Industry Regulations Knowledge
- Underwriting principles
- Financial Acumen
- Multitasking
- Excellent Communication
- Quality Assurance Requirements
- Underwriter Collaboration
- Teamwork and Collaboration
- Critical Thinking
- Organizational Skills
- Adaptability and Flexibility
Accomplishments and skills
- Served as key contributing membership to leadership team.
- Complex problem solver.
- Meticulous and detail oriented.
- Compassionate and understanding.
- Excellent communication skills.
- Community Engagement.
Timeline
Personal Lines Account Manager I
USAA
06.2022 - Current
Member Solutions Specialist
USAA
04.2019 - 06.2022
Independent Distributor
Young Living
01.2015 - 01.2021
Shift Manager
Walgreens Pharmacy
01.2012 - 01.2019
National Society of Leadership & Success
Bachelor of Science - Business Admin W/concentration Public Admin
Southern New Hampshire University
Colorado State