ARNEL RAMILO
Sparks,US
Summary
Expertise in technology and product development. Collaborative, with a commitment to collaborating with coworkers to foster an engaged, empowering work environment. Professional in retail sales with experience in product placement and merchandising. Product merchandising, payment processing, and cleaning knowledge. Retail professional with exceptional sales skills, a service-oriented personality, and an analytical approach to resolving customer issues. Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. Natural public speaker. Tourism professional with a passion for all things artistic. Keeps up with the best restaurants and attractions in Reno and is always willing to go above and beyond to ensure customer satisfaction. Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
4
4
years of professional experience
Work History
VIP Host
Grand Sierra Resort And Casino
07.2023 - Current
- Conducted pre-event briefings with staff members to ensure smooth operations and adherence to service standards.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Collaborated with cross-functional teams to deliver exceptional guest experiences and meet venue goals.
- Streamlined reservation processes for increased efficiency, leading to improved customer satisfaction ratings.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Managed high-pressure situations while maintaining a professional demeanor, ensuring seamless event execution.
Tour Guide
Fantasy Lab Las Vegas
10.2022 - 05.2023
- Processed phone and walk-in reservations per Every 30 min to an hour
- Answered questions, pointed out important features, and provided additional information about special exhibits to educate visitors
- Was in charge of collecting and depositing payments from guests
- Escorted guests to their assigned rooms, which included transporting belongings and following up on special requests for accommodations
- Improved customer satisfaction by providing personalized service
- Pushed for operational changes that resulted in cost savings and higher profit margins
- Take an active role in ensuring that all visitors to the property are welcomed, have a good time, and are kept safe
- Developed personal relationships with guests to promote positive experiences.
Front Desk/ Personal Trainer/ Assistant Manager
European Fitness Center
02.2022 - 07.2022
- Kept track of files and records by putting in place efficient and well-organized filing systems
- Maintained a high level of service and hospitality, which contributed to the property's corporate service recognition
- Conducted an initial client assessment and analysis to begin the research process
- Greeted each newcomer with a friendly greeting and double-checked reservations and identification
- Double-checked the data's accuracy and integrity
- Provided dietary restrictions and guidelines to clients
- Instructed clients during strength training, cardiovascular exercise, and stretching
- Increased customer loyalty by successfully completing training initiatives.
Cashier
GNC
08.2021 - 12.2021
- Credit cards, checks, gift cards, and coupons were all processed by me
- Immediately informed the manager of any accidents, injuries, or unsafe working conditions
- Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans
- Provide excellent customer service by scanning and bagging groceries quickly and courteously, as well as answering phone calls
- Counted cash in the register drawer to keep the register balanced at the start and end of each shift
- Efficiently and accurately processed a large number of transactions
- Handled POS transactions such as checks, cash, credit card purchases, and refunds.
Security Guard
The Club at Rancharrah
04.2020 - 12.2020
- Made the necessary outgoing calls to confirm the alarms, dispatch the appropriate authorities, and notify the appropriate parties
- Performed cash drops while maintaining complete security and control over the drop box
- Followed established procedures and posted orders to enforce company rules, policies, and regulations to the general public
- Used effective time management when it came to personnel and security asset coordination and accountability
- Remained calm, assertive, and mindful to think critically and solve problems during stressful situations
- Greeted guests professionally and courteously in order to create a welcoming environment while keeping safety in mind
- Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities
- Worked on urgent issues both independently and collaboratively to protect people and property.
Education
Business Management - Associate of Science -
Lassen Community College
Susanville, CA05.2021
Business Management - Associate of Science -
Truckee Meadows Community College (TMCC)
Reno, NV01.2021
High School -
Spanish Springs High School
Sparks, NV01.2020
Skills
- Communication skills
- Company branding
- Networking
- Sales
- Training and development
- Relationship building
- Time management
- Customer service
- Business Development
- Entertainment
- Marketing
- Active Listening and Communication
Timeline
VIP Host
Grand Sierra Resort And Casino
07.2023 - Current
Tour Guide
Fantasy Lab Las Vegas
10.2022 - 05.2023
Front Desk/ Personal Trainer/ Assistant Manager
European Fitness Center
02.2022 - 07.2022
Cashier
GNC
08.2021 - 12.2021
Security Guard
The Club at Rancharrah
04.2020 - 12.2020
Business Management - Associate of Science -
Lassen Community College
Business Management - Associate of Science -
Truckee Meadows Community College (TMCC)
High School -
Spanish Springs High School
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