Hi, I’m
Arnell Long
Maintenance/Customer Service Partner at HEB
Houston,TX
Summary
Reliable individual who performs routine collection procedures with strong spacial awareness and time attentiveness. Adept communicator and listener who works safely and proficiently in team settings. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Accommodating Mental Health Tech offering strong history of excellent communication with family members and patients. Committed to helping patients by following established treatment plan goals and interventions. Adept at liaising between patients and medical staff to maintain continuum of care. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals because I absolutely love helping others and becoming a Psychiatric Technician is my dream Job.
Overview
16
years of professional experience
Work History
Wal-Mart SupercenterHouston, Texas
Overnight Stock Associate
10.2012 - 02.2016
Job overview
- De-escalated any customer concerns.
- Greeted customers and directed to requested products.
- Interacted with guests in friendly and knowledgeable way.
- Responded to customer queries and complaints regarding stock and merchandise to resolve issues and increase satisfaction.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Realigned merchandise throughout assigned section to give shelves and racks professional appeal.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Unloaded arriving product stock and moved to store display areas.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Stayed current on available products, store promotions, and customer service policies to better serve shoppers.
- Helped team organize and conduct store-wide markdowns and clearance sales to move end-of season merchandise and make room for new stock.
- Kept work areas neat, clean and free from debris.
- Stocked shelves, racks and cases with new or transferred merchandise.
HEB Grocery StoreHouston, Texas
Sanitation Worker/Maintenance
12.2022 - Current
Job overview
- De-escalated any customer concerns.
- Responded to emergency sanitation needs in prompt and professional manner, alerting hazmat professionals in alignment with OSHA requirements.
- Utilized proper protective gear while handling materials.
- Eagerly assisted customers with finding store merchandise.
- Greeted customers with a genuine smile.
- Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
- Worked with team members from multiple departments to maintain strict cleanliness standards.
- Handled spills in work and common areas and used proper methods to clean and sanitize each material.
- Collected, sorted, and disposed of garbage and recycling from production work areas.
- Prepared cleaning solutions and equipment in accordance with health and safety standards.
- Adhered to all safety and handling guidelines, following MSDS protocols for proper handling and storage of hazardous materials.
- Coordinated tasks to complete residential and commercial mopping, scrubbing and sanitizing of all assigned areas.
Education
Houston Heights High School 1125 Lawrence St, Houston, TX 77008
High School Diploma
06.2005
Skills
- De-escalation (skills but no certificate, yet)
- Experience with Friends and Family who have Mental Health
- Previous Bouncer at Clubs/Bars
- Listening
- Hazardous Material Handling
- Regulatory Compliance
- Emergency Response
- Production Support
- Adaptability
- Time Management
- Team Coordination
- Problem Solving
- Customer Service
- Record Keeping
- Relationship Building
- Decision-Making
- Public Safety Measures
- Issue Resolution
- Customer Complaint Resolution
Accomplishments
- Achieved multiple employee of the month awards by completing customer needs and stocking the sales floor with accuracy and efficiency.
- 5 star customer reviews from Kroger Fuel Center appreciating my listening skills and helpful)caring demeanor.
Timeline
Sanitation Worker/Maintenance
HEB Grocery Store
12.2022 - Current
Overnight Stock Associate
Wal-Mart Supercenter
10.2012 - 02.2016
Houston Heights High School
High School Diploma