Arnesa Clark
Durham,NC
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
WFH BC Forward
12.2023 - Current
- Managed high volume of customer inquiries and resolved issues efficiently.
- Utilized strong communication skills to provide exceptional customer service.
- Demonstrated patience and empathy while assisting customers with their concerns.
- Adapted quickly to new technologies and procedures to support remote work.
- Responded to customer requests for products, services, and company information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Tech Support Specialist
Kelly Services
04.2023 - 11.2023
- Provided timely and effective troubleshooting solutions for software and hardware issues.
- Collaborated with cross-functional teams to resolve complex technical problems efficiently.
- Demonstrated strong communication skills by interacting with customers and coworkers professionally.
- Consistently met or exceeded service level agreements to ensure customer satisfaction.
- Followed all company policies and procedures to deliver quality work.
- Collected, arranged, and inputted information into the database system.
- Generated reports detailing findings and recommendations.
Food Delivery Driver
DoorDash-Durham, NC
03.2022 - 03.2023
- Efficiently delivered food orders to customers within specified time frames.
- Accurately followed delivery routes to ensure prompt and correct deliveries.
- Provided exceptional customer service by addressing inquiries and concerns professionally.
- Maintained clean and well-organized delivery vehicle to uphold company standards.
- Drove continuously during shifts, met deadlines, and achieved high customer satisfaction ratings.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Kept delivery vehicles clean and neat to maintain company's professional reputation.
- Verified orders before completing deliveries to avoid customer complaints.
Client Success Specialist Tier 2 WFH
Credible Operations Inc
08.2018 - 02.2022
- Led team in resolving complex client issues efficiently to boost customer satisfaction.
- Implemented process improvements to enhance customer experience and streamline operations.
- Utilized strong communication skills to collaborate with cross-functional teams and clients.
- Provided in-depth product knowledge and training to customers to increase user engagement.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Met customer call guidelines for service levels, handling time, and productivity.
Early Stage Specialist- Debt Collector
Seterus INC C/O IBM-Durham, NC
06.2016 - 08.2018
- Managed portfolio of delinquent accounts, implementing collection strategies to maximize recovery.
- Maintained accurate records of all interactions with debtors, documenting payment agreements.
- Utilized negotiation skills to reach mutually beneficial payment arrangements with debtors.
- Followed all company policies and procedures to deliver quality work.
- Generated reports detailing findings and recommendations.
- Maintained a high volume of calls and met the demands of a busy and productive group.
- I worked in a call center environment, handling manual calls and automatically dialing outbound calls.
- Documented customer payment interactions and account statuses for future reference.
Customer Care Agent
Xerox, ACS
04.2014 - 06.2016
- Managed a high volume of customer inquiries, resolving issues promptly and efficiently.
- Provided exceptional customer service, ensuring satisfaction and retention of clientele.
- Collaborated with cross-functional teams to improve processes and enhance overall customer experience
- Utilized strong communication skills to engage with customers and address concerns effectively.
- Assisted call-in customers with questions and orders.
- Logged call information and solutions are provided in the internal database.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped many customers daily with a positive attitude and focused on customer satisfaction.
- Navigated multiple computer systems and applications to find information.
- Investigated and resolved accounting, service, and delivery concerns.
Education
Bachelor of Science - Criminal Justice
Strayer University Online
Herndon, VA09.2024
Associate's degree - Criminal Justice
Everest University-South Orlando
Orlando, FL07.2015
High school diploma -
Riverside High School
Durham, NC06.2009
Skills
- Customer service
- Communication skills
- Problem solving
- Teamwork
- Patience
- Attention to detail
- Multitasking
- Organizational skills
- Active listening
- Time management
- Account updating
- Data Entry
Certification
Driver's License
Timeline
Customer Service Representative
WFH BC Forward
12.2023 - Current
Tech Support Specialist
Kelly Services
04.2023 - 11.2023
Food Delivery Driver
DoorDash-Durham, NC
03.2022 - 03.2023
Client Success Specialist Tier 2 WFH
Credible Operations Inc
08.2018 - 02.2022
Early Stage Specialist- Debt Collector
Seterus INC C/O IBM-Durham, NC
06.2016 - 08.2018
Customer Care Agent
Xerox, ACS
04.2014 - 06.2016
Bachelor of Science - Criminal Justice
Strayer University Online
Associate's degree - Criminal Justice
Everest University-South Orlando
High school diploma -
Riverside High School
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